Job Description

Outbound sales (Team leader)

The purpose of the Team Leader: Outbound Sales is to lead, supervise, coach and mentor high paced outbound Contact Centre Agents in conjunction with the Contact Centre objectives and as such establishing excellent and consistent standard of service and compliance from the Agents.

The Team Leader will create an effective support team and cultivate strong business relationships within the iSON Xperiences functions, amongst both internal and external stakeholders and as such ensuring that all SLAs are met and/or delivered all the time every time.

The Team Leader is required to manage the performance of the individuals in his/her team through daily interactions, statistical analysis and call monitoring. This includes providing appropriate coaching and development techniques to ensure enhancement in performance and development of everyone. In addition, the Team Leader is required to assume a supportive/nurturing role and build rapport with each team member to optimize performance and productivity.

Team Management: Dynamic leading and managing a team of +- 15 agents

Planning and reporting: compiling reports

Learning & Development: Assessing training needs

Requirement

Minimum matric or NQF equivalent

Relevant tertiary qualification advantageous

Leadership or management skills

People Skills

Good Salesmanship

Customer Service Skills

High Energy Level

Honesty and trustworthy

Knowledge on a Variety of Products

Product knowledge

Communication skills

Active listening skills

Rapport-building skills

Time-management skills

Organizational skills

Problem-solving skills.

Experience

No less than 2-year Call Centre sales agent experience in an Outbound environment, Attend to inbound and outbound calls.

Short term or Long term experience

Job Type: Full-time

Work Location: In person

Application Deadline: 2025/04/21