Job Description

This position supports the Medical Consultants by managing out-of-hours client needs and staff bookingsJoin SD Recruitment (Pty) Ltd, a Recruitment Company that specialise is medical, as an Out-Of-Hours Consultant you'll play a key role in delivering exceptional client service and managing urgent staffing needs. Youxe2x80x99ll build strong relationships with clients and candidates, handle service calls, manage payroll queries, and drive business development through proactive communication and CRM updates. If you're independent, eager to learn, and thrive in a fast-paced, client-focused environment, this is the perfect opportunity for you to grow your career and make a real impact!Key Responsibilities:Client relations

• Focusing on delivering a client-orientated service by building strong relationships with nurses and clients
• Attending to requests received via email / phone calls / WhatsApp
• Making service calls after 19h00 to each facility to ensure attendance and enquire about staffing requests
• Contacting client facilities for updated needs and attendances, including appropriate progress updates / follow-ups as needed
• Handling cancellations from clients and candidates via established processes
• Ensuring availability as first point of contact during out-of-hours shifts
• Ensuring unbroken service through proper handover from out-of-hours shift

Payroll and invoicing

• Addressing pay queries from placed staff

CRM

• Showing efficient telephone manner to record accurate information and capture relevant updates on the system
• Using the CRM as a primary source of information for candidate interaction and placement
• Capturing relevant interactions on the CRM
• Flagging and reporting errors or issues in information contained on the CRM

Business development

• Attending to handover emails from the Medical team and/or HODs
• Establishing a pool of staff for potential assignments
• Providing availability updates per shift
• Making outbound calls (client relations, staff availability, database updates, etc.)
• Monitoring incoming emails frequently with minimal turnaround time
• Compiling a handover report for the day shift
• Promoting the Company to attract candidates and maintain clients

General

• Consulting with relevant internal departments that impact the department when required (e.g. Payroll, Sales, Compliance, etc.)
• Attending meetings as required (scheduled, regular and ad hoc)
• Maintaining a professional, courteous, and helpful demeanour when interacting with clients and candidates
• Managing all resources to ensure optimal operating efficiency
• Ensuring availability for rostered shifts and reasonable ad hoc requirements as arranged
• Ad hoc additional or alternative functions as needed

Minimum Requirements:

• 2 year's experience in Sales / Customer Service / support function
• Willing and flexible to work shifts 5 days a week including weekends (two days off in the week)
• Must have a valid Driver's License and own reliable car (site visits)
• Excellent communication and interpersonal skills
• Problem solving and decision-making
• Excellent Telephone Etiquette
• Self driven and results focused
• Out-of-hours medical recruitment experience (advantageous)
• Competitor awareness

Thank you for considering a career with SD Recruitment! Reach out to us today to learn more about this exciting opportunity. If you havenxe2x80x99t heard back from us within two weeks, please consider your application unsuccessful. We appreciate your interest and look forward to connecting with you soon!For more information please contact:Ash Wyngaard

SD Recruitment