Job Description

Paleovalley & Wild Pastures are revolutionising health for both customers and the planet. They offer high-quality, sustainably-sourced products through our e-commerce platforms. Paleovalley provides customers with premium ingredients, and Wild Pastures collaborates with family farmers to supply grass-fed and pasture-raised meats at unbeatable prices. The two companies have seen rapid annual growth (60% to 100%) and aim to extend this momentum to maximise their positive global impact.The diverse team of 85, spread across multiple U.S. states and, very soon, internationally, encompasses roles in marketing, media buying, design, operations, logistics, and more. As a family-owned business, Paleovalley strives for a work environment that's fun, challenging, and rewarding, promoting physical and mental well-being.The company culture thrives on unity, respect, and empowerment. Here are a few words from the team members:"Working at Paleovalley, I've found a mission-driven company that aligns with my values and cultivates an exceptional work environment.""Paleovalley is a company that truly cares about its employees. The atmosphere is kind and supportive.""Since day one, I've felt an incredible level of support and positivity from the team."Sounds like your dream workplace? Then keep on reading!Do you have a knack for resolving issues and connecting with people?Can you juggle multiple tasks like a pro, while providing top-notch service and meeting response deadlines?As Paleovalley continues to expand, the demands on its Customer Service and Social Media Team have also escalated. To uphold their commitment to delivering unmatched customer service and engagement, they are counting on YOU. Come onboard, shoulder the surge, and help Paleovalley and Wild Pastures maintain the exceptional customer care the brands are celebrated for!xf0x9fx92xbc Your Main Tasks?As a Social Media Advisor, youll be managing and moderating comments, direct messages, and customer interactions across multiple social platforms, including:

• Facebook comments and DMs
• Instagram comments and DMs
• TikTok comments, DMs, and TikTok shop
• YouTube comments

In addition to moderating, you will:

• Use Sprinklr to manage all interactions and streamline responses across platforms.
• Repost engaging content on Facebook and Instagram for both Paleovalley and Wild Pastures.
• Support future automation by working with Grow.ai and ManyChat to respond to messages and inquiries, ensuring timely and accurate interactions.
• Collaborate with the marketing and customer service teams to ensure the social media presence remains strong, consistent, and aligned with brand values.

xf0x9fx8cxb1 Training and GrowthNever fear, Paleovalley wont throw you in at the deep end. From Day 1, you'll embark on an in-depth, four-week onboarding/training journey. Though you'll start getting hands-on from day one, the team will ensure you have the support and resources you need to excel. The first few weeks will be dedicated to learning the ropes and setting goals for the future.xf0x9fx91x8b Why Join Paleovalley?Paleovalley and Wild Pastures are passionate, tight-knit teams that share a common love for outstanding customer service and social engagement. If you enjoy dynamic, mission-driven work where your contribution truly matters, this is the place for you.Sounds like your cup of tea? Excellent! Paleovalley is excited to welcome you to the team and start this journey together.RequirementsPaleovalley is on the hunt for self-driven individuals, brimming with positivity and motivation, ready to seize new opportunities. You'll thrive in this kind of environment if you have an inherent knack for e-commerce and social media, paired with a tenacious spirit to take ownership and elevate customer satisfaction to new heights.Therefore, to really succeed in this role, you need to have:

• At least 1 year of experience in social media moderation across platforms like Facebook and Instagram.

• Familiarity with tools like Sprinklr and future integration with Grow.ai and ManyChat.
• A go-getter attitude, positive energy, and self-motivation.
• A readiness to innovate and respond to customers in a friendly and professional manner.
• Strong organizational skills to handle multiple platforms simultaneously.

While it's a plus if you have experience with Shopify, GrooveHQ, HelpScout, or Gorgias, these are not deal-breakers. What truly matters to the team is your spirit to excel, your dedication to customer satisfaction, and your zeal to make this role your own.Benefitsxf0x9fx8ex81 What's in it for you?

• Competitive salary: $1440 - $1760* per month depending on your experience
• Full-Time Employment: This role is full-time, ensuring you'll have plenty of opportunities to make an impact and thrive.
• Work Schedule: Work from Monday to Friday, 7 am to 3 pm EST.
• Team Meetings: The weekly meetings are an excellent opportunity to connect, align, and plan for the week ahead. Here is the meeting schedule:
• Entire WP/PV Team Meeting: Every Tuesday at 2:00 pm EST, youll need to be available until at least 2:30 pm EST.
• Entire CS Team Meeting: Every Thursday at 1:00 pm EST.
• Social Team Meeting: Every Friday at 11:30 am EST.
• Monthly 1:1 Meetings with Manager: Scheduled individually for personal updates and discussions.
• Career Advancement: As Paleovalley continues to expand, they foresee the need for team leads in the future. While this is not an immediate opportunity, your growth and advancement are definitely on the radar!

If you're ready to join a team where your contribution matters and your career growth is a part of the plan, Paleovalley is the place for you.*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.This job opening is actively seeking the perfect candidate and will close once found. To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application that stands out.JobRack has been contracted by Paleovalley to support them in their hiring process on their behalf.As part of this, the JobRack team has gained a full understanding of the needs of Paleovalley and will review, filter, screen and test candidates in line with this.Candidates that best meet the needs of Paleovalley will be submitted as part of a final shortlist. Feedback will be provided throughout the process.At the request of Paleovalley applications for this position must be submitted through JobRack and direct contact with the employer is not desired. If you have any questions, please contact JobRack at:The hiring process for this position will include the following steps:

• Completing the application form on JobRack.
• Recording a short video introduction of yourself.
• If shortlisted, completing test tasks.
• Attending video interviews to discuss your previous experience and the new role in more detail.

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.- Only candidates from Eastern Europe are eligible to apply -To make sure you receive updates on your application please add to your email address book.Got questions about working remotely? Check out JobRacks FAQ for answers to everything you might want to know.

JobRack