Manage parts operations within the dealership to provide customer satisfaction while maximizing profit through parts sales, as well as inventory and expense control
REQUIRED MINIMUM EDUCATION/TRAINING
Grade 12
MINIMUM WORK EXPERIENCE
5 years related experience of which two years must be in a supervisory capacity
John Deere parts experience will be an advantage
KEY PERFORMANCE AREAS
Oversee stocktaking and stock counting
Manage stock returns and claims
Order parts and AMS stock
Maintain an accurate and effective parts inventory control system
Manage and followup warranty claims
Build and maintain good relationships with internal and extern clients and ensure that client queries and complaints are resolved timeously
Monitor monthly income and expenses, report any deviations and implement corrective measures where applicable
Manage employee key performance areas, monitor performance standards, identify training and development requirements, and ensure fair disciplinary action to address deviations
Implement a risk management plan for the Parts Department
Ensure compliance with AFGRIs Health and Safety Policy and other legislative requirements.
TECHNICAL KNOWLEDGE/ COMPETENCIES
Computer literacy (MS Office)
Product knowledge
Verbal and written expression/communication
Stock control knowledge
Sales knowledge
Basic financial skills
Analytical
BEHAVIOURAL COMPETENCIES
Customer orientation
Networking
Listening
Excellent interpersonal skills
Leadership
Closing date: 15 March 2024 Please note that correspondence will be limited to shortlisted candidates only. Applicants who have not heard from us within 30 days of the closing date may assume that their applications have been unsuccessful and are hereby thanked for their interest. The filling of these positions will be aligned to AFGRI's Employment Equity Policy Applicants are informed that in order to consider any application for employment, we will have to process your personal information. A law, known as the Protection of Personal Information Act, 4 of 2013 (POPIA) provides that when one processes anothers personal information, such collection, retention, dissemination and use of that persons personal information must be done in a lawful and transparent manner. In order to give effect to this right, we are under a duty to provide you with a number of details pertaining to the processing of your personal information. These details are housed under the HR Processing Notice, which can be accessed and viewed on the AFGRI Group website, https://www.agh.co.za/which HR Processing Notice we request you kindly download and read. Please note that correspondence will be limited to shortlisted candidates only. Applicants who have not heard from us within 30 days of the closing date may assume that their applications have been unsuccessful and are hereby thanked for their interest. The filling of these positions will be aligned to AFGRI's Employment Equity Policy
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