Pbq Call Centre Agent
Gauteng, South Africa
Job Description
ENVIRONMENT:Due to growth within this Software and Technology Firm, they are seeking a motivated and patient-focused Post Basic Pharmacist Assistant to join their team in Pretoria East. The successful candidate will be responsible for conducting telephonic interactions with patients to support medication management. Experience in a call center environment will be advantageous but is not required.DUTIES:
- Conduct telephonic consultations with patients to monitor drug utilisation and adherence to prescribed therapies.
- Provide accurate and clear information.
- Document and report any adverse drug reactions or medication-related issues.
- Ensure compliance with pharmaceutical and healthcare regulations.
- Maintain patient confidentiality and handle sensitive health information professionally.
- Update patient records.
- Post Basic Pharmacist Assistant qualification (essential).
- Previous experience in a call center environment (advantageous).
- Strong communication skills, with a focus on empathetic patient care.
- Proficiency in patient management systems and general computer literacy.
- Excellent problem-solving skills and the ability to work under pressure.
- Knowledge of pharmaceutical guidelines and drug safety.
- Detail-oriented and organised.
- Patient, compassionate, and capable of building rapport with patients over the phone.
- A proactive team player with a willingness to learn.
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Job Detail
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Job IdJD1362451
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGauteng, South Africa
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EducationNot mentioned