Job Description

Job title:

People Business Partner

Reporting to:

Head of People

Location:

Cape Town, South Africa (Hybrid)

ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETS

WHAT WE DO

Lula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can spend more time doing what they love.


If you're looking for a new place to call 'home' that believes in the potential of the broader SME landscape in South Africa and a place where you'll work with awesome people - then Lula's the place for you!

We're making business banking fast, human, Lula!

OUR VALUES

Collaborative

- we're a clan and work together as a team, always towards a common goal

Committed

- we're accountable and follow through no matter the challenge

Curious

- we look for better ways to do things and make a positive difference

Connected

- we stay close to, learn from and look to understand each other and our customers

Compassionate

- we go out of our way to care about our colleagues, our customers and our community

OVERALL PURPOSE

We are looking for a strategic, dynamic and forward thinking People Business Partner committed to building a high performing organisational culture where people thrive and do their best work. As a People Business Partner, you will partner closely with leadership and act as a trusted business advisor by providing guidance, support and input on people, organisational and business matters. You will collaborate with the wider People team to design and implement people related projects, processes, practices and initiatives that support strategic business priorities and enhance the Lula culture and capabilities.


In this role, you will support our Operational teams, namely Sales, Customer Success, Credit, Collections and Business Development.

ROLE RESPONSIBILITIES

Act as a strategic partner and trusted advisor that builds strong relationships with leaders and their teams to support with achieving business goals. Be present and available to engage with all employees and respond to team needs in a timely manner. Spend time with people and develop a deep understanding of team objectives in order to create effective team structures and facilitate interventions that will improve team morale, effectiveness and performance.

Design, implement and reinforce policies, programmes, frameworks (e.g., KPI setting, OKRs, Growth Plans) and other people experience projects that reinforce Lula's culture and the overall achievement of business goals and objectives. Work with senior leadership to drive effective performance management, recognition, employee development, and retention strategies. Collaborate with management to identify and address employee training and development needs, providing coaching and guidance on career progression and development opportunities. Improve management's leadership capability through continuous coaching on effective management and leadership practices. Manage employee relations issues, including conflict resolution, poor performance and disciplinary processes in line with Lula policies, ensuring compliance with relevant employment laws and regulations. Collaborate with the relevant Talent Acquisition Partners on hiring strategies that will ensure that Lula attracts high performing individuals to be placed in the right positions to meet current and future business needs. Analyse people related data to identify trends, develop meaningful insights, and deliver proactive solutions to enhance employee engagement, productivity, and retention. Stay current on HR trends and best practices, sharing knowledge and insights with the team and business leaders.

THE COMPETENCIES WE'RE AFTER

Excellent communication and interpersonal skills, with the ability to build effective relationships at all levels of the organisation and communicate complex ideas clearly. Strong analytical skills with the ability to analyse, interpret and use data to inform decision-making and recommend meaningful insights. Ability to thrive in a rapidly growing and dynamic environment where you are required to manage multiple priorities. Ability to be strategic and collaborate with others effectively to achieve business priorities. A self-starter who is a critical thinker and proactive problem solver with a solution-orientated approach. A proactive "over-communicator" who is able to work in hybrid work setting Ability to work independently and deliver to agreed deadlines with a result driven approach

THE SKILLS AND EXPERIENCE WE ARE LOOKING FOR

Bachelor's degree in Organisational Psychology or Human Resource Management. Honours degree in Organisational Psychology or Human Resource Management is advantageous. 3 - 5 years experience as a HR Business Partner Solid knowledge of managing Employee Relations in alignment with the South African labour law. Business acumen, the ability to develop and implement HR programs and initiatives aligned with business objectives and a strong understanding of HR metrics. Demonstrated experience in providing people and culture advice and coaching to people at various levels of an organisation; The ability to effectively communicate with employees at all levels of the organization. Strong critical thinking and problem-solving abilities.
Please note that all appointments are subject to our background checking process, which may include Credit, Criminal and any other job inherent checks.