Job Description

Job Details
Closing Date 2024/03/27
Reference Number SHO240320-1
Job Title People Communications Specialist
Job Type Permanent
Location - Country South Africa
Location - Province Western Cape
Location - Town or City Brackenfell, Cape Town
Purpose of the JobThe purpose of this Communications Specialist role is to provide internal employee communication services within the Group, which includes the preparation of the internal employee communications strategy and a communications plan for long term, short term and project orientated communications. The role works closely with the multimedia designers to create communications which are visually in line with the employee value proposition and create simple illustrations to land the messages more effectively.Job Advert Details
Job Category Human Resources
Job ObjectivesEmployee Centric Delivery

• Fulfilling a communications specialist function by administering communications, demonstrating understanding of internal communications policy requirements relating to communications and branding.
• Taking briefs from a variety of sources and translating them into simple messages. Creating long-term messaging strategies and responding to immediate communications.
• Creating communication categories to enable consistent messaging in line with the nature of communication.
• Working alongside various People teams to interpret important communications related to People delivery, solutions or services.
• Exploring several communications platforms and interfaces with employees to ensure that the necessary communication reaches the right audience at the right time.
• Continuously updating stakeholder lists to have accurate stakeholders categorized for the various communications and messages relevant to them
• Developing systems for and ensuring record keeping of communications in line with internal policies and procedures and legislative standards.
• Participate in ad hoc projects and deliver relevant communications according to timelines.
• Work together with the Head: Enablement to enhance the communication practice and align with corporate communications and other stakeholders where relevant.

People (Self, Team & Organisational)

• Participating in and aligning with the Enablement team to deliver solutions and services to the business.
• Participating in various Enablement team activities that foster an innovative, agile and employee centric culture where employees are supported, empowered and valued.
• Participating in various Enablement team activities that foster a wellness culture to ensure that the team mentally, physically and emotionally feel supported.
• Participating in the enablement of a culture of open and transparent communication within the Enablement team.

Financial, Reporting & BI

• Ensuring accuracy in data input and relevant reports as applicable to the Enablement team.
• Using official data sources to inform administrative outputs.
• Assisting with compiling reports for input to broader Enablement team.
• Consolidating costs, proposals or data as required by the Assessment and/or Talent solutions team.
• Governance & Compliance
• Ensuring compliance with relevant labour relations frameworks and legislation.
• Ensuring compliance with organisational and legislative governance frameworks and standards including the H&S requirements and POPI Act.
• Managing the identification and mitigation of internal People communications risks.

Future-Fit

• Participating in the integration and effective flow of work with other service areas and business.
• Identifying opportunities for continuous improvement in communications function.

Suggesting or sharing ideas related to relevant communications technology requirements where required.
QualificationsDegree in Human Resources, Communications or equivalent - (preferred).
Experience

• +1 year in an Internal Communications role or similar with exposure to the specific end-to-end communications practices, processes, reporting, feedback and related activities in a Group HR setting across various locations - (essential).
• Experience within the FMCG, retail sector or similar - (preferred).

Knowledge and SkillsConnecting & Initiating - Works cooperatively with others and effectively manages disagreements. Works as part of a team and collaborates with others. Invites input and suggestions from colleagues. Shares information that may be useful to others. Handles conflict situations in a constructive way.Executing & achieving - Identifies what needs to be achieved. Establishes priorities and manages time effectively. Creates clear action plans including tasks and timelines. Takes account of possible changing circumstances. Monitors own progress to ensure the accurate and timely completion of work.xc2xb7 Responding & adapting - Remains productive and maintains high levels of performance in a pressurised environment. Remains calm and composed in stressful situations. Is able to maintain focus in pressurised environments. Maintains a positive outlook believing challenges can be overcome. Perseveres despite setbacks, not giving up prematurely.xc2xb7 Analysing & Innovating - Works through the relevant details and facts. Makes connections in information identifying how different aspects of a problem are related and possible causes within the context of their role and function. Recognises the need for additional information and works to obtain it.xc2xb7 Performance & output alignment - Interprets individual performance data to identify areas of poor performance. Co-creates individual performance improvement plans. Aligns functional activities and outputs to the broader People team. Seeks to continuously improve.xc2xb7 Human Capital administration, policies & procedures - Understands the HC administrative processes to process employee data. Generates People orientated documentation in support of HC processes. Understands the regulatory and policy requirements to maintain and keep employee files and records. Understands the importance of maintaining confidentiality when working with employee information.xc2xb7 Internal Communications - Applies corporate communication plans, guidelines and processes. Understands the brand and corporate identity guidelines. Skilled in the use of different communication channels as prescribed for internal and external communication. Able to work with different target audience segments and deliver communication that suits the audience.xc2xb7 Governance & ethical behaviour - Applies the Governance Policy, Code of Conduct and ethical behaviour. Responds to feedback and non-compliance and implements suitable corrections.

Shoprite Holdings