Job Description

ABOUT THE COMPANYWe are the foremost bank-independent Payment Services Provider (PSP) in Southern Africa and process volumes in excess of 2 billion transactions per annum. We play a vital role in the payment ecosystem, consistently delivering quality solutions to our customers. We service multiple industries including major retailers, financial institutions and companies looking to extend their payment services requirements securely and on time. Our aim is to remove the complexities of doing business while providing real value. We have an impeccable track record and are able to deliver innovative solutions that are tailor-made to suit diverse business needs, while at the same time ensuring that the regulatory requirements are taken care of.JOB PURPOSEThe People Specialist is responsible for enhancing the overall performance, efficiency, and productivity of the organization through the development and implementation of strategies and programs aimed at optimizing workforce capabilities. This role combines traditional HR functions with a strong focus on organizational effectiveness and improvement.RESPONSIBILITIESOrganizational Effectiveness

• Develop, implement, and manage organizational effectiveness strategies and programs in collaboration with Group Organizational Effectiveness team
• Analyze and assess current organizational processes, structures, and systems to identify areas for improvement
• Collaborate with leadership to design and execute initiatives that enhance overall organizational efficiency
• Conduct regular evaluations and assessments to measure the impact of effectiveness initiatives

Human Resources Management

• Oversee various HR functions, including recruitment, onboarding, employee relations, performance management, and compliance
• Collaborate with department heads and executives to align HR strategies with overall business objectives
• Maintain and update HR policies, procedures, and documentation to ensure legal

compliance and best practicesTalent Management

• Partner with business to align talent management practices with organizational effectiveness goals
• Assist in the development of talent management and succession planning programs in collaboration with the Group Organizational Effectiveness team
• Assist in the development of talent acquisition and retention strategies
• Implement performance management systems that support organizational goals and employee development

Change Management

• Work closely with leadership to plan and execute change management initiatives
• Assess the impact of changes on organizational effectiveness and employee engagement
• Collaborate with group Organizational Effectiveness to develop communication plans and training programs to support change initiatives
• Provide guidance and coaching to leadership and employees to navigate change effectively
• Monitor and measure the success of change initiatives through key performance indicators and feedback mechanisms

Data Analysis and Reporting

• Gather and analyze data related to organizational effectiveness, employee performance, and productivity
• Create reports to track key metrics and trends
• Provide actionable insights and recommendations based on data analysis

Employee Development and Training

• Collaborate with the group Learning and Development teams to identify training

and development needs * Give input into the design and delivery of training programs that enhance employee skills and capabilities

• Support the development of leadership and management skills within the

organizationBEHAVIOURAL COMPETENCIES

• Ensures Accountability
• Manages Complexity
• Plans and Aligns
• Cultivates Innovation
• Persuades
• Decision Quality

SKILLS

• Action Planning
• Data Collection and Analysis
• Learning and Talent Development
• Policy and Regulation
• Compliance Management
• Verbal Communication
• Review and Reporting
• Numerical Skills

EDUCATION

• Bachelor's degree in Human Resources, Organizational Psychology, Business Administration, or a related field
• Certification in Organizational Development or a related field (e.g., SHRM-SCP, HRCI-SPHR, ODCC)

EXPERIENCE

• Over 7 years of experience in HR roles, with a strong emphasis on HR management functions and organizational effectiveness
• Excellent analytical and problem-solving skills
• Strong project management abilities with the ability to manage multiple projects simultaneously
• Proficiency in HRIS (Human Resources Information System) and data analysis tools
• Knowledge of employment laws and regulations
• Exceptional communication and interpersonal skills
• Experience with change management methodologies (e.g., Prosci, Kotter)

Blue Label Telecoms