Job Description

Lovisa is fast-fashion RetailLovisa is global, and its growth is infectiously energeticSee us atThe People & Talent Business Partner will be responsible for supporting the business across Retail and Support Centers by providing guidance, policy interpretation and support to team members relating to employee relations, HR & organizational policies and procedures.The role

• Providing guidance, policy interpretation and support to team members relating to employee relations, HR & organizational policies, and procedures.
• Ensuring compliance with employment legislation in African region
• Providing timely, effective, people focused solutions to challenges and identifying opportunities to improve our practices and execute strategies to rectify issues.
• Conduct investigations and prepare reports on cases managed and investigations concluded in line with company grievance procedures and policies.
• Record all cases managed and investigations conducted.
• Lead all IR related cases in both Support Centre and Retail.
• Train and develop local leaders in basic understanding of IR processes.
• Effectively partnering with key stakeholders and other HR functions to support business objectives.
• Leading and supporting the delivery and implementation of our key HR projects and events.
• Immigration and international relocation management working with Immigration consultants.
• Consistently represent Lovisa culture and values.
• Proactively identify and solve personnel issues in conjunction with the department managers, Regional Managers/District Managers before they escalate.
• Provide recommendations to department managers, Regional Managers/District Managers concerning employee performance.
• Team complaints to be addressed within 48 hours.
• Proactively identify and solve personnel issues in conjunction with department manager before they escalate.
• Adhere to the required employment legislation for all markets and manage in line with Lovisa culture.
• Provide effective coaching and support to direct reports and Leaders in managing unsatisfactory performance and advising strategies to improve performance.
• Provide coaching and advice to Leaders specific to conducting employee disciplinary processes including legislative and organizational requirements.
• Develop and maintain directly or in collaboration with stakeholders the regional Organizational Chart in Lovisa systems.
• Guarantee reference checks and Loss Prevention checks with new joiners.
• Compile relevant statutory reports as Employment Equity or Workplace Skills Plan.

About you

• 3 - 5 years of experience in a HR Management role, specializing in ER investigations
• Bachelors degree in business or diploma in Human Resources / Employment Law
• Proven ability to plan, organize and deliver results on time in a fast past environment
• Demonstrated understanding of customer experience and ability to build productive relationships with both internal and external stakeholders
• Ability to influence and negotiate desired outcomes
• Meticulous attention to detail and ability to multi-task
• Strong case management skills and experience
• Sound knowledge of the Basic Conditions of Employment, Labour Relations Act and other relevant employment law
• The ability to critically analyze HR data for the purpose of identifying trends and preparing HR plans
• Strong time management and organizational skills and attention to detail to manage work, competing deadlines and sensitive projects
• Prior experience working on an HRIS
• Excellent interpersonal and communication skills (written, verbal and presentation)

Benefits

• Opportunity to work in a world-class organization
• 70% Product discount
• Birthday leave

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.

Lovisa