Job Description

Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africas people through affordable financial solutions that create financial growth and security.Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland.Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.www.metropolitan.co.za
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role PurposeEnsure the smooth running of the business by providing effective administrative assistance to the Regional Manager.
RequirementsMatricSecretary/Personal Assistant experience.MS OfficeOwn car and valid drivers license (essential)PA Diploma or Certification (preferred)
Duties & ResponsibilitiesSupport diary management activities in order to effectively schedule appointmentsArrange detailed travel arrangements and compile all the relevant documentation for travel-related meetingsPro-actively screen incoming calls, correspondence and respond independently where possibleCo-ordinate all the components (logistics, catering etc.) of events, meetings and functions within budget and specificationsProvide secretarial support (agenda, minutes, action plans etc.) for the preparation and successful execution of meetingsSupport the flow of information within the Provincial Management Office, ensuring that matters requiring their personal attention are handled speedilyEscalate faults and other housekeeping issues with the relevant service provider and ensure queries are resolved within the given timeframesOrder and control office suppliesAccurately escalate client complaints and queries to the relevant departmentEnsure files are kept in order and easily accessibleProvide authoritative, expertise and advice to clients and stakeholdersBuild and maintain relationships with clients and internal and external stakeholdersDeliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managedMake recommendations to improve client service and fair treatment of clients within area of responsibilityParticipate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client serviceMust be a self-starter who is dedicated and can work independentlyManage the functional operations of the Provincial Office
CompetenciesBusiness AcumenCustomer/ Stakeholder CommitmentDrive for resultsLeads Changes and InnovationCollaborationImpact and influenceSelf-Awareness and InsightDiversity and Inclusiveness
Enquiries lara.johnson@metropolitan.co.za

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