Job Description

Job ID

138165
Closing Date: 28 February 2025

FAIS Affected

FAIS Affected - Yes

Job Purpose

To provide claims administration support in respect of short-term insurance matters to stakeholders in line with Nedbank strategy.

Job Responsibilities

Comply with Service Level Agreement or Claims Protocol by administering and facilitating the claims process. Reduce risk to Nedbank Group by monitoring, identifying and reporting trends in claims. Build networks with stakeholders by participating in forums. Identify, build and maintain relationships with stakeholders to understand their short term insurance needs. Meet client needs by ensuring claims are processed according to service level agreement and insurance policy. Initiate and process claims to finalisation by ensuring compliance to insurance policy. Comply with Service Level Agreements by adhering to self imposed standards and timeframes. Minimise risk by complying with all Nedbank policies and procedures. Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions. Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders. Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames. Ensure information is provided correctly to stakeholders by maintaining and sharing knowledge with team. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.). Participate and support corporate social responsibility initiatives for the achievement of key business strategies. Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

Matric / Grade 12 / National Senior Certificate

Preferred Qualification & Certification

Higher Certificate: Short Term Insurance

Minimum Experience Level

2 - 3 years Short Term Insurance

Technical / Professional Knowledge

Administrative procedures and systems Banking procedures Business principles Business terms and definitions Data analysis Governance, Risk and Controls Relevant regulatory knowledge Relevant software and systems knowledge Business writing skills Cluster Specific Operational Knowledge Behavioural Competencies
Earning Trust Collaborating Customer Focus Decision Making Initiating Action Work Standards Managing Work
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Please contact the Nedbank Recruiting Team at +27 860 555 566