Job Description

Qualifications and Compliance requirements:
Minimum three to five years relevant work experience in Short Term Insurance

• Matric certificate
• Successfully Completed RE 1 or RE5
• NQF Level 4 certificate in short term insurance
• Statement of results 150 credits
• CPD certificates indicating that your last cycle is up to date
• Class of business certificate in Personal Lines
• Updated DOFA report indicating that you are a registered Rep with your current Employer and that you are not working as a Personal Underwriter under supervision

Personal attributes:

• Ability to function independently and under pressure;
• Assertiveness;
• Continuous Learning;
• Commitment;
• Customer Driven;
• Excellent Communication skills;
• Flexible and Adaptable to change;
• Goal oriented;
• High attention to detail;
• Honesty, Integrity and Ethical Behaviour;
• Results oriented;
• Self-Starter / Proactive / Ability to use own initiative;
• Team player.

Securing New Business

• Capture and collate client and risk details received from Sales;
• Binder Insurers: Quote and underwrite in line with Insurer Underwriting Guide and mandates;
• Other Insures: Approach market for quotes;
• Provide Sales with quotes from Insurers;
• Ensure all FAIS documents are completed by Client and Sales;
• On confirmations from client / sales arrange cover with Insurer;
• Process policy documents raise debits where applicable;

• New business pack to be emailed to AE / Client. Where applicable: New Business packs to be printed and bound for delivery to client by AE;

Total turnaround time 72 hours (3 working days).
Renewals:
Renewal listing, claims experience and ratio will be provided 6 weeks prior to renewal (renewals are created automatically in accordance with renewal rule set)

• Check to see if all relevant FAIS documents are on file;
• Review the latest record of advice on the policy;
• Review correctness of cover and insured details on policy ;
• Send the renewal comparison and schedule to the insurer for review and sign off (Personal Only);
• Obtain / Negotiate terms with insurers (Domestic Insurer collect);
• Assist AE with market exercise where necessary complete comparison;
• Confirm renewal discussion with client to AE or vice-versa Underwriter to be reduced to in writing;
• Lay off cover with Insurer (Personal);
• Update summary with renewal information;
• Process policy documents raise debits where applicable ensuring debit is raised in correct financial period;
• Send renewal to client (copying in AE) or Complete pack to AE for delivery both Domestic and Personal;

Domestic:
Domestic Renewals to be prepped by the renewal team from prepping to sending to client ensuring all relevant documents are attached. Where applicable, to discuss with relevant Underwriter / AE;
Confirmations

• Cover confirmation to be processed immediately copy to AE, client and Insurer (Insurer: Personal only);
• Diarise if there is outstanding information;
• Process amendment directly if all information available;

Turnaround time Immediate.
Amendments

• Acknowledge receipt of amendment request advise AE;
• Binder Insurers: Process amendment in line with Insurer Underwriting Guide and mandates;
• Other Insurers: Obtain terms and process amendment;
• Send copy to Insurers this is applicable to Personal only;
• Email updated schedule to client, copying the AE;

Turnaround time 48 hours.

• Cancellations Advise AE immediately;

• Send to Team Leads / Underwriting Managers for cancellation to be actioned;
• Prep refund requisition to be sent to Underwriting Managers to be authorised and sent to finance; Turnaround time 48 hours.

Multi-Claimants / Portfolio Management

• Process corrective endorsement / cancellation on Insurers advices;

Or

• Process corrective endorsement / cancellation as part of the renewal (rule set) raised;

Turnaround time 48 hours.
Manage own area of control
At all times:

• Annual leave: Ensure all outstanding mails/tasks have been attended to prior to going on leave.
• Be punctual, keeping to prescribed hours / timekeeping;
• Deadlines: Ensure all turnaround times and target dates are adhered to;
• Display personal accountability for own actions, quality of work and personal development;
• Effectively and efficiently maintain filing system;
• Ensure that accurate record is kept of all new matters received in the department; Ensure that all deadlines are met, and that SLAs are adhered to;
• Ensure required response times to emails and telephonic messages are adhered to;
• Ensure that all relevant Procedure Manuals (Standard Operating Procedures) are adhered to;
• Exhibit Com[any Core Values at all times (Professionalism, Integrity, Perseverance, Positive Attitude);
• Maintaining professional behaviour and work ethic;
• Perform adhoc duties as allocated from time to time;
• Team player and adhere to the backup arrangement as required by department to ensure cohesion.

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