Job Description

To provide expert advice and management of the personal lines underwriting team and to ensure operations align to the organization strategy for quality, service and growth.Financial

• Ensure new business targets are met
• Ensure retention of existing business
• Ensure and contribute to minimisation of general expenses

Client

• Ensure that all stakeholder (e.g. clients, AEs, insurers) communication is accurate, timeous, professional and relevant
• Build and maintain mutually beneficial relationships with internal and external stakeholders
• Ensure and contribute to achieving own and company required client satisfaction targets

Business processes

• To provide expert personal lines advice to internal and external stakeholders
• Act as liaison between client facing and internal servicing teams to channel information, request for documentation etc.
• Deal with service complaints or escalations and ensure that client needs are satisfied within operational constraints
• Ensure that personal lines underwriting practices adhere to compliance and quality requirements
• Conduct regular audits of personal lines underwriting to ensure high standards of quality are maintained
• Compile, and distribute reports in order to ensure clear reporting to internal and external stakeholders
• Use monthly reports on the department performance and address discrepancies between expectations and actual performance (new business, clients retained, client cancellation, clients per underwriter etc.)
• Deal with cancellation requests and take every appropriate step to attempt to retain the business
• Assist with the design of training material and standard operating procedures
• Adhere to company mandates
• Participate and contribute in ad hoc projects
• Report any suspected fraud, misrepresentation and/or dishonesty
• Ensure continuous process improvement and alignment of processes with organisational goals and objectives

Business processes

• Live the RBS values
• Ensure continuous self-development
• Provide training and share information and knowledge with the team
• Continuous coaching and mentoring of team
• Ensure own and team performance objectives are met
• Contribute towards and ensure continuous improvement in own and team performance
• Conduct formal performance review according to company processes
• Ensure personal development plans are implemented and executed

Minimum Requirements

• Matric of equivalent
• FAIS Compliant
• Computer Literate
• Excellent communication skills
• Excellent customer services skills
• Excellent team management skills
• A minimum 8 years experience in Personal Lines Underwriting
• A minimum of 3 years management experience in a similar role

RBS Insurance Brokers