Job Description

Pet Insurance Claims Consultant

What we believe ??

Here at PD New Zealand, we believe that every pet parent and fur baby deserve a soft landing.

We do this through our pet loving team, our friendly approach, easy to understand products, top dog service and our fast claims service.

The opportunity

We are looking for a Claims Consultant to join our pet insurance team. This is a full-time permanent position, based in our office in George, Garden Route.

You will engage with our customers to process their pet claims promptly and effectively. As a claims consultant, you will manage a portfolio of claims once they are lodged via the customers portal through to claim payment/outcome.

Please consider the working hours

Monday to Friday: 21h30 (PM) - 06h00 (AM)

These hours are in line with the operational hours in New Zealand - providing you with flexibility during the day.

A bit about the role

A typical day would see you talking to our customers about their precious dog/cat via inbound calls, outbound calls and via email/SMS. Were here to make the claims process simple, easy, and fast for our customers while providing a personalised caring experience.

Our Story

PD Insurance is underwritten by Pacific International Insurance Pty Ltd, who has a global footprint that has been helping New Zealanders and Australians protect what is important to them for over 20 years. Our local heritage combined with the global support offered by our parent company Badger International - empowers us to deliver trusted, quality insurance products to our customers.

We own three flagship brands, catering to both consumers and businesses, each with its own unique identity and product offerings. PD Pet Insurance brand is an award-winning brand helping customers protect what is important to them.

We are passionate about our people, our customers, their fur babies, our partners, and the communities in which we operate.

This role is perfectly suited to people who:

??Loves pets, are energetic, tenacious with a passion for service, and you love making things simple and easy for our paw-some customers.

??Love chatting to customers and going above and beyond to provide exceptional service.

??You can work your way around various software/systems and have an aptitude for learning.

??Have demonstrated experience handling insurance claims, working in the financial services industry or call centre environment.

??You are confident to ask probing questions and gain detailed information.

This is an amazing opportunity to join an award-winning brand in a growth phase!

Badger Holdings