Job Description

The purpose of the Petshop Controller role is to coordinate and support the Petshop brand, drive an outstanding service culture, oversee in-store standards, and operational excellence, and develop service, sales, and stock strategies alongside the Team.The role supports the Branch/ Store Manager in all facets of the store operations and takes full accountability of the store during scheduled shifts and/or in the absence of the Manager.The role executes stock management and merchandising plans, manages loss prevention and related mitigations, encourages the achievement of sales targets, and focuses efforts on returning customer traffic to the store as a key indicator of success.The role oversees and supports a team comprising Sales Assistants who offer helpful, and accurate product information, instore customer support and ultimately work together to deliver a convincing and competitive experience as ambassadors of the Petshop brand.Our Group and all its operating companies are committed to creating, embracing, and preserving a diverse workplace that values the unique talents, perspectives, backgrounds, and abilities that enrich our organisation. A place where everyone matters and feels included.Job Advert Details
Job Category Retail
Job Objectives

• The role supports the Store Manager in all facets of the store operations and takes full accountability of the store during scheduled shifts and/or in the absence of the Store Manager
• Together with the team provide a friendly and engaging customer experience. Maintain a positive and lively atmosphere with particular attention to customer service and public relations
• Maintain adherence to trading hours, procedural opening and closing standards (including key carrier controls), and adequate resourcing cover to meet the needs of customers (considering peak trading trends.
• Consistently maintain store appearance to guidelines and standards. Keep a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling, planogram integrity, seasonal style guides, and merchandise presentation ensuring high standards in product range, stock levels and presentation, and related stock smoothing

• Support and coordinate all aspects of operational activity and management of standards pertaining to sales, price, and promotion discounts, reduced to clear, donations, and related pricing material
• Support / coordinate, monitor, and mitigate losses throughout the stock movement cycle from point of arrival at store premises, verification of receipt, through merchandising, promotions, sales, self-checkout, recycle/return processes, and replenishment, managing shrinkage controls throughout the process

Support / coordinate inventory levels, assets, and expenses within the store by applying financial controls and routinely reviewing all operational processes. Ensure that stock is monitored and counted daily
QualificationsEssential

• Matric

Desirable

• Sales Qualification

ExperienceEssential

• 1 Year's exposure to a retail or service-oriented store environment, in a customer interfacing, sales, and stock-orientated environment
• Must Love Animals! Previous exposure to pet services, pet care, pet products or animal orientated services or sales
• Exposure to retail systems, technologies, and new innovations.

Knowledge and SkillsTechnical competencies

• Independent problem solver, quick thinker, and learner, adaptable to change.
• Set goals and priorities, organise outputs, maximise capacity and productivity.
• Sales orientation with a strong eye for detail and the ability to execute planograms and other visual merchandising to specification.
• Comfortable working with data - prepare reports & figures and provide observations and insights.
• Excellent communication skills - both written and verbal.
• Understanding of procedures, standards, and guidelines in a retail store context - Company policies and procedures, operational controls, loss prevention and mitigation, Health & Safety - OHSACT procedures etc.

Behavioural competencies

• Energetic, enthusiastic, creative, well-groomed, reliable, punctual, and not afraid of hard work.
• Team oriented, with a social personality, adapting their approach to the team and customer needs.
• Work well under pressure and handle multiple priorities.
• Integrity, strong code of conduct, and compliance.

Physical needs of the role

• Physically strong - the ability to stand or walk for long periods, lift things, climb up ladders, etc.

Shoprite Holdings