Job Description

Closing Date 2024/03/07
Reference Number MMH240222-6
Job Title Pharmacist Assistant
Position Type Temporary
Role Family Medical
Cluster Health Solutions
Remote Opportunity None of the time
Location - Country South Africa
Location - Province Eastern Cape
Location - Town / City Gqeberha
Introduction

Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of health capabilities.
Role Purpose

The purpose of this temporary role is to collaborate professionally with healthcare providers, members and pharmacies to guarantee the correct authorisation and funding of medications prescribed for a fixed-term period of three months.
Requirements

• A National Senior Certificate is essential

• Post-basic Pharmacist Assistant registered with the South African Pharmacy Council is essential

• 5 Years retail pharmacy experience is essential

• Experience in a call centre or client services environment with proven knowledge of customer service principles and practices is preferred

• Exposure to the medical scheme industry is advantageous

• Exposure to Prescribed Minimum Benefits is advantageous

• Microsoft 365 proficiency - with Excel at an intermediate level

Duties & Responsibilities

• Engage with members and providers in a professional manner to resolve all queries within the Service Level Agreement and quality standards.

• Take ownership of complaints and ensure they are resolved timeously and effectively.

• Provide all stakeholders with the relevant information and documentation as required.

• Review and verify the eligibility and coverage of prescribed medications.

• Accurate capturing and updating of chronic applications on relevant system/s, within required turnaround times.

• Accurate completion of administrative and reporting requirements within agreed timeframes.

• Adhere to legislative / compliance requirements in the pharmacy benefit management process.

• Identify and report process and system failures and enhancements to improve member and provider experience.

• Escalate queries to the relevant team or stakeholder when necessary.

• Build and maintain relationships with clients, internal and external stakeholders.

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional customer service.

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.

• Positively influence and participate in change initiatives.

• Contribute to continuous innovation through the development, sharing and implementation of new ideas.

• Take ownership for driving career development.

Competencies

• Accountability

• Effective verbal and written communication skills

• Customer service skills

• Time management

• Attention to detail

• Teamwork and cooperation

• Business administration skills

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan