Job Description

Position summaryIndustry: Pharmaceutical SectorJob category: FMCG, Retail, Wholesale and Supply ChainLocation: Athlone ParkContract: PermanentRemuneration: Market RelatedEE position: YesAbout our companyClicks GroupIntroductionResponsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company's Standard Operating Plans (SOPs). To focus on the administration of scripts to provide general dispensing duties with the emphasis on patient satisfactionJob descriptionJob Objectives:Responsibilitiesxc2xb7 Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelinesxc2xb7 Administration of scripts and or any other claiming/capturing related procedurexc2xb7 Accurate and complete handling of all profiles worked onxc2xb7 Interact with health care professionals where neededxc2xb7 Problem solving and follow up of queriesDutiesxc2xb7 Interact with customers via telephone or other means regarding medication and Healthcare Servicesxc2xb7 Accurate capturing of scripts received at the Central Pharmacy centrexc2xb7 Handling of queries regarding prescriptionsxc2xb7 Patient Profile managementxc2xb7 Assist with Chronic authorizationsxc2xb7 Liaison with all other departmentsxc2xb7 Ad hoc requirements as per operational requirementsKnowledge:xc2xb7 Product knowledge (including OTC)xc2xb7 SAPC and relevant legal knowledgexc2xb7 Sound knowledge of the chronic authorization process and proceduresxc2xb7 Customer service orientatedxc2xb7 Ethical working practice and complianceSkills:xc2xb7 Computer literacy (MS Office)xc2xb7 Customer service orientatedxc2xb7 Team Playerxc2xb7 Integrityxc2xb7 Accuracy and attention to detailxc2xb7 Computer literacy (MS Office)xc2xb7 Must be bilingual (with English being one of the requirementsxc2xb7 Must be able to work with patients and be adaptable to assist with various departmental dutiesxc2xb7 Be able to use initiative in order to provide patient satisfactionxc2xb7 Effective time management skillsxc2xb7 Adaptabilityxc2xb7 Positive attitudexc2xb7 Be able to work under pressureCompetencies:Essentialxc2xb7 Adhering to Principles and Valuesxc2xb7 Working with PeopleDelivering Results and Meeting Customer ExpectationsMinimum requirementsExperience:xc2xb7 Minimum 1 year in the role of Pharmacist Assistant Post BasicEducation:xc2xb7 Further Education and Training Certificate Pharmacist Assistance (Essential)Kindly note only applicants who meet the minimum requirements will be contacted.All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.

Clicks Group