Job Description

Job SummaryKey Responsibilities: * Dispensing Medications:

• Accurately prepare and dispense prescribed medications while checking for potential drug interactions and contraindications.
• Ensure all prescriptions are compliant with regulatory and professional standards.
• Maintain records of dispensed medications and patient interactions as per legal requirements.
• Patient Counselling:

• Provide thorough consultation and advice on prescription and over-the-counter (OTC) medications.
• Educate patients on dosage, storage, side effects, and drug interactions.
• Promote health and wellness through patient counselling on lifestyle and disease prevention.
• Inventory Management:

• Manage stock levels, including ordering, receiving, and checking for expired products.
• Conduct periodic audits and stock checks, ensuring proper storage of medications.
• Collaborate with suppliers and distributors to ensure availability of required medications.
• Regulatory Compliance:

• Ensure compliance with the Medicines and Related Substances Act and SAPC regulations.
• Maintain accurate documentation for legal and professional purposes.
• Manage controlled substances and ensure secure storage as per legislation.
• Clinical and Professional Expertise:

• Stay updated on new drugs, medical treatments, and developments in the pharmaceutical industry.
• Liaise with healthcare professionals to support patient care and treatment plans.
• Participate in ongoing professional development and training programs.
• Customer Service Internal & External:

• Provide exceptional customer service, assisting patients with their healthcare needs and concerns.
• Handle customer complaints or concerns with professionalism and empathy.
• Managing the front shop staff when they are receipting stock, conducting monthly stock take and when merchandising stock.
• Forging great relationships with reps to ensure we are benefiting from all the suppliers' offerings ie: samples, discounts, consignment stock and better payment terms.
• Creating a friendly, helpful, community first culture at the pharmacy.
• Pharmacy Operations:

• Supervise and guide pharmacy support staff, including assistants and interns.
• Ensure the smooth running of daily operations, including managing workflows, maintaining a clean environment, and ensuring operational efficiency.
• Contribute to achieving pharmacy performance goals and KPIs.
• Keep track of the dispensary and front shop GP and upskilling staff on self-medication so that they are able to upsell and advise customers smartly.
• Managing front shop staff time and attendance, leave etc.
• Opening and locking of the pharmacy, ensuring that the relevant lights are off, taps are closed, aircons are off, sandwich board brought inside and alarm is activated.
• Keeping the owners updated at all times (daily if need be) on the shortcomings of the day as well as the wins of the day.
• Manage the debtors' book for all customers' accounts as well as outstanding payments from medical aid where scripts might need to resubmitted or customer to pay the shortfall.
• Manager the delivery times so that it is cost effective for the business while maintaining customer satisfaction.
• Pharmaceutical Care and Safety:

• Monitor and review patient medication regimens to ensure optimal therapeutic outcomes.
• Participate in health screenings and vaccination services if applicable.
• Maintain and adhere to all safety and hygiene protocols in the pharmacy.

Qualifications & Experience:

• Educational Qualification: Bachelor of Pharmacy (BPharm) or equivalent from an accredited institution.
• Licensing: Must be registered and in good standing with the South African Pharmacy Council (SAPC).
• Experience: Ideally 1-2 years of experience in retail, hospital, or clinical pharmacy settings. Experience with medical schemes and insurance claims is an advantage.

Key Skills:

• Strong attention to detail and accuracy in dispensing medications.
• Excellent communication and patient interaction skills.
• Knowledge of pharmaceutical legislation and healthcare practices in South Africa.
• Proficient in using pharmacy software and other relevant IT systems.
• Ability to work effectively within a team and independently.
• Problem-solving skills and the ability to manage high-pressure situations.
• Strong ethical and professional conduct.

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