Job Description

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Key responsibilities:
Technical & Operational Support:Serve as the primary point of contact for first-tier support for Microsoft Dynamics 365 Navision / Business Central, Sage 100C/300 Payroll, Chase Software Manage and triage internal IT support tickets, ensuring timely resolution and escalation to vendors or internal IT support as needed. Troubleshoot system issues, coordinating with internal IT and external vendors to resolve problems efficiently. Assist in supporting and monitoring business-critical applications.

System Implementation & Integration:Assist in system configuration, testing, and deployment for financial, HR, and operational platforms. Contribute to system integration projects between financial, HR, media, and other business applications. Support project execution

Data & Reporting:Contribute to developing, maintaining, and enhancing Power BI dashboards and financial reports to provide business visibility. (Desired, but acceptable if not included) Perform data extractions from various systems for reporting purposes. Support data validation, cleansing, and reconciliation efforts to improve reporting accuracy. Collaborate with finance & other teams to ensure accurate system data for budgeting and forecasting etc.

Automation & Process Optimization:Support Robotic Process Automation (RPA) initiatives, assisting in the automation of repetitive business processes. Work with IT teams to identify and implement opportunities for process automation across various business platforms. Create and maintain documentation for automated processes. Assist in the implementation of workflow automation solutions to streamline business operations.

Cloud & IT Infrastructure Support:Monitor and optimize Azure/cloud costs for SSA-hosted resources. Assist in server maintenance, IT asset management, and cybersecurity initiatives. Work with IT teams to ensure proper user access controls and security compliance. Support user management and role assignments in OKTA and other identity management systems.

Skills & Qualifications:Degree or diploma in Information Technology, Business Systems, Finance Technology, or a related field. Relevant coursework, internships, or personal projects demonstrating experience with business systems, ERP support, or IT service management. Experience with Microsoft Dynamics 365 Business Central, Sage or other business enterprise systems is highly desirable. Strong troubleshooting, analytical, and coordination skills. Basic SQL query writing skills for data retrieval and analysis. Experience creating and maintaining reports and dashboards in Power BI. Familiarity with RPA tools such as UiPath, Power Automate, or similar. Understanding of basic cloud computing concepts, particularly within the Microsoft Azure & Google Cloud environments Basic understanding of IT asset management and security best practices. Ability to manage multiple priorities, work collaboratively, and support end-users effectively. Strong attention to detail. Ability to learn quickly and adapt to changing technologies. Customer service orientation.

Preferred Attributes:Passion for technology, automation, and continuous improvement. Strong problem-solving mindset with the ability to work under pressure. Excellent communication and stakeholder management skills.

Performance Metrics:Timely resolution of IT support tickets. Accuracy and efficiency of system implementation and integration tasks. Quality and accuracy of data reports and dashboards. Contribution to successful automation initiatives. Effective management of cloud resources and IT infrastructure.

Location:
Cape Town
Brand:
Dentsu
Time Type:
Full time
Contract Type:
Permanent