Policy Administrator
Cape Town, Western Cape, South Africa
Job Description
The Administrator ensures that clients and brokers understand cover varieties and
The Administrator would also be responsible for providing exceptional customer service in the Policy Administration department.
Job description & duties:
- The duties for which you will be responsible in terms of this contract are briefly listed below and will be subject to amendment from time to time as required based on discussions with your manager:
- Processing new policy applications and loading new business sales files
- Contacting applicants or their brokers to resolve incomplete applications
- Dealing with clients regarding the day-to-day policy administration requests received such as cover changes, policy contact detail changes, bank detail changes, cancellations, premium queries, reinstatements, and other policy related queries and performing the related administration thereof
- Dealing with intermediaries regarding policy related matters
- Processing policy option changes and issuing amended policy documents
- Various administration related updates
- Resolving undelivered mail items
- Good written and verbal communication skills
- Ability to apply administration principals and work with detail and a high level of accuracy
- Intermediary MS Office, especially Excel, Word and Microsoft Outlook skills
- Good time management
- Planning and organising
- Works well in a team
- Ability to work well under pressure
- Commitment to meet daily targets
- Self-motivated, responsible, and reliable
- Matric
- Minimum 2 years Insurance Industry policy administration experience
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Job Detail
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Job IdJD1292824
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned