Job Description

Role:

• Our client is seeking a highly skilled and motivated individual to join their project operations team as a portfolio intelligence analyst. Overall, a portfolio intelligence analyst plays a critical role in supporting project management activities, driving efficiency, mitigating risks, and ensuring the successful delivery of projects within an organization.
• In this role you will be responsible for managing and optimizing project support tools, ensuring their effective utilization across projects, and providing technical support to project teams.
• You should have a strong analytical technical background, excellent problem-solving skills, and a passion for streamlining processes and improving efficiency along with a solid understanding of project management principles and methodologies.

Requirements:

• Administer and maintain project support tools, such as project management software, collaboration platforms, and reporting tools.
• Customize and configure project support tools such as PPO, Jira, Power BI to meet the specific needs and requirements of project teams and portfolios.
• Design and develop BI reports, dashboards, and data visualizations using tools such as Power BI, or similar platforms.
• Customize Jira workflows, screens, fields, and permissions to meet the needs of various teams and projects.
• Collaborate with stakeholders to gather requirements and translate business needs into actionable project and portfolio support items.
• Conduct training sessions and workshops for users to maximize utilization of project support tools, promoting best practices and efficiency.
• Provide technical support to project teams on the use of project support tools.
• Create and maintain technical documentation for portfolio support tools and related processes.
• Identify opportunities to automate tasks, streamline workflows, and enhance data quality.
• Develop and implement best practices, guidelines, and standards for utilizing project support tools.
• Collaborate with IT teams to troubleshoot technical issues and ensure seamless integration of project support tools with other systems.
• Monitor and analyse usage data and metrics to identify opportunities for improvement and optimization.
• Stay updated with industry trends and advancements in project support tools and recommend new tools or enhancements as needed.
• Assist in the evaluation, selection, and implementation of new project support tools.

Qualification:

• Grade 12
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Certifications in Jira administration or BI tools are desirable but not mandatory.

Experience:

• As a Project Support Tool Specialist or similar role.
• Hands-on experience with BI tools such as Power BI, or similar platforms, including report or dashboard development and data modeling.
• Experience in customizing and configuring project support tools to meet specific requirements.

Knowledge and Skills:

• Strong technical skills with proficiency in project management software (e.g. PPO, Jira Align, Clarity), collaboration platforms (e.g. Microsoft Teams), and reporting tools (e.g. Power BI).
• Excellent troubleshooting and problem-solving abilities.
• Ability to effectively communicate technical concepts to non-technical stakeholders.
• Effective communication skills with the ability to train and support project teams.
• Familiarity with project management methodologies (e.g. Agile, Waterfall) is a plus.
• Ability to work independently and collaboratively in a fast-paced environment.

Personal Attributes:

• Action orientated - Contributing independently
• Business insight - Contributing independently
• Customer focus - Contributing independently
• Plans and aligns - Contributing independently
• Collaborates - Contributing independently

Core Competencies:

• Being resilient - Contributing through others
• Collaborates - Contributing through others
• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others

Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks.

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