Job Description

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Certified by the Top Employer Institute 2024.Role Purpose/Business Unit:Keep pace with the latest in industry & technology developments as well as the broader regulatory environment. Foster broader collaboration with Vodacom International business units ensuring the implementation of Airtime Credit Features; Providing the International markets with guidance and recommendations to improve performance. Liaising with the Vodacom South African team to leverage off group deployments, Co-ordinate campaign activities; Formulise reporting requirements in each of the markets in order to improve performanceYour responsibilities will include:

• Management of the existing Airtime Credit Product performance in the international markets, maximising growth of the existing business whilst maintaining key metrics around customer ARPU accretion, loss ratios and customer churn
• Create an engagement model with international markets to improve the performance of the Airtime Credit products in the respective markets
• Monitor and report performance of international markets with various stakeholders;
• Assist in improving the delivery of international market deployments of Airtime Credit features;
• Developing all relevant documentation, providing inputs and evaluation for financial business cases, defining business rules and working with customer experience teams to define and refine existing and new customer journeys To do revenue projections and Key accountabilities and decision ownership
• Management of the existing Airtime Credit Product performance in the international markets, maximising growth of the existing business whilst maintaining key metrics around customer ARPU accretion, loss ratios and customer churn
• Create an engagement model with international markets to improve the performance of the Airtime Credit products in the respective markets
• Monitor and report performance of international markets with various stakeholders;
• Assist in improving the delivery of international market deployments of Airtime Credit features;
• Developing all relevant documentation, providing inputs and evaluation for financial business cases, defining business rules and working with customer experience teams to define and refine existing and new customer journeys To do revenue projections and forecasts for revenue and analyse and identify shortfalls and areas of improvement
• Provide insights to the broader team around innovations and developments within the Telco Lending and Fintech industry
• To regularly review launched products to ensure the performance is in line with initial assumptions and implement corrective measures if needed and also look at how to improve/enhance products
• Keep track of competitor launches
• Monthly product presentations for an audience consisting of managing executives and senior management

The Ideal candidate for this role will have:Must have technical/professional qualifications:

• Relevant 3 year Business degree essential.
• Minimum of 8 years' experience within the Consumer Lending and or Telecommunications industry is essential
• Prior Telco Experience is preferential
• A detailed knowledge of data and voice products with experience in Airtime Credit services advantageous

Core competencies, knowledge and experience

• Telecommunications experience is required
• Experience in working with various teams with multiple reporting lines
• Airtime Credit Experience Beneficial
• Alternative lending experience beneficial

We make an impact by offering:

• Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications: 11 June 2024The base location for this role is -Vodacom Campus MidrandThe company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.Commitment from VodacomVodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of peoples individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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