Job Description

Role Purpose/Business Unit

• The Portfolio Manager Design lead User Experience is responsible for designing the user experience across all of Vodacom Financia and Digital Lifestyle Services.

• The purpose of the role is to ensure that thourough user research, information architecture, facilitate the UX and UI design, Vodacom delivers relevant products with an exceptional user experience across all digital channels. This role requires solid experience with following user experience design methodologies; working with various partner UX/UI teams for crafting beautiful visual user interfaces; working in an agile, collaborative team; and working directly with developers for implementation of designs.
• The role is core to delivering exceptional customer experience across our digital channels and will have a direct influence on the digital revenue KPI.

Your responsibilities will include

• User Experience Strategy and execution
• Execute on overall User Experience strategy and obtain organisational buy-in
• Drive delivery of projects to achieve User Experience business objectives.
• Concenptualise ideas of the product
• UX and UI design
• Follow the user centered design approach in designing journeys across all digital channels
• Facilitate all visual design stages from concept to final hand-off with a mobile-first focus
• Establish and promote visual design guidelines, best practices and standards within a broader cross functional team
• Collaborate with team and work directly with Product Owners across all verticals in digital lifestyle services to implement final design
• User testing and research
• Conduct user testing on new and existing journeys with the segmentation and partners
• Understand our customers' needs through facilitation sessions with partners doing interviews and other research techniques. Use these insights to validate product concepts and inform design decisions
• Channel strategy
• Design the future state of all digital channels with an omni-channel approach
• Conduct competitor reviews and research to inform strategy
• Performance Tracking & Improvement
• Continuous monitoring of performance across the channels
• Use these insights to inform design improvements

The ideal candidate for this role will have

Must have technical / professional qualifications:

• Matric is essential
• 3 year Degree/Diploma in one or more of these disciplines :
• Interaction Design, Graphic Design, Industrial Design, Information Systems / Informatics, Human Computer Interaction or other related fields
• Certified Usability Analyst (CUA) or similar certification would be desirable, but not required.
• Masters in Psychology, Social Sciences advantageous
• Minimum of 8 years industry experience essential in the following:
• User-centred design, interaction design, information architecture, or similar.
• Incorporate market analysis, customer feedback, site metrics, and usability findings into designs.
• User Research Techniques and disciplines such as usability testing and contextual inquiries.

.

OR

• Matric is essential
• Short courses in one of the following disciplines
• Interaction Design, Graphic Design, Industrial Design, Information Systems / Informatics, Human Computer Interaction or other related fields
• Certified Usability Analyst (CUA) or similar certification would be desirable, but not required.
• Minimum of 8 years industry experience essential in the following:
• User-centred design, interaction design, information architecture, or similar.
• Incorporate market analysis, customer feedback, site metrics, and usability findings into designs.
• User Research Techniques and disciplines such as usability testing and contextual inquiries.
• Knowledge of technologies such as HTML, DHTML, CSS, JavaScript, and mobile app operating systems would be advantageous.

Competencies:

• Experience working in a collaborative team and working directly with developers or Product Managers for implementation of designs
• Excellent communication (presentation and interpersonal skills )
• Abreast with latest UI trends, techniques, and technologies
• Research
• Analytical
• Interpersonal
• Facilitation
• Planning and Organising
• Attention to detail
• Energetic

Closing date for Applications: 11 December 2023

The base location for this role is Hybrid and Remote.

The company's approved Employment Equity Plan and Targets will be considered as part of the
recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people
with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity
& inclusion

Commitment from Vodacom

Vodacom is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognized, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of peoples individual differences - we are not only multinational but multicultural too. At Vodacom you will have access to our excellent flexible benefits programme that you would expect from any global company.

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