Job Description

Portuguese Client Service AdministratorCape Town
R11,500 R13,000 CTC Per Month
Full-Time, PermanentAbout the ClientJoin a leading financial services provider specialising in retirement fund and fiduciary administration. Known for their solution-driven approach and client-centric values, the company prioritises excellence, accountability, and integrity. Their collaborative and innovative culture ensures employees are supported in delivering exceptional service to their clients.About the RoleAs a Client Service Administrator, you will handle client interactions in the Client Services Centre, managing calls, queries, and documentation. Your role is key in delivering outstanding client service while maintaining accuracy and professionalism in all administrative tasks.Why Join Them?

• Competitive salary: R11,500 R13,000 CTC per month. (Including Provident Fund and Group Risk Benefits)
• Opportunities for career growth and professional development.
• Collaborative and supportive work environment.
• Be part of a team committed to service excellence and innovation.

• Handle inbound and outbound client calls, ensuring all queries are resolved promptly.
• Maintain and update client information on internal systems.
• Facilitate and process client documentation with precision.
• Assist walk-in clients by providing accurate information and guidance.
• Participate in outbound campaigns and roadshows to support client engagement.
• Ensure compliance with company policies and Treating Customers Fairly (TCF) principles.

• Grade 12 qualification.
• Fluency in English and Portuguese. Any additional languages are advantageous.
• Contact Centre Experience.
• Proficiency in MS Word, Excel, and email platforms.
• Basic computer literacy.
• Strong organisational and time management skills.
• Attention to detail and a proactive approach.
• Excellent communication and numerical abilities.

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