Job Description

The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.Main Responsibilities (...POSITION INFO:Main Purpose of Position:The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.Main Responsibilities (including but not limited to):

• Answering inbound calls timeously.
• Be professional and polite at all times.
• Listening attentively to customer queries.
• Responding to customer queries accurately.
• Ensure that quality standards are met.
• Familiarize oneself with products and procedures.
• Providing relevant information to ensure First Call Resolution.
• Effectively resolve queries.
• Escalating faults that cannot be concluded on first contact.
• Ensuring that customer details are captured accurately.
• Perform any ad hoc tasks as and when required

Job Specific Requirements / Knowledge Requirements

• Communication skills
• Interpersonal skills
• Analytical skills xc3x82
• Team player
• Negotiating skills xc3x82
• Presentation skills
• Integrityxc3x82
• Writing skills
• Customer orientation
• Proactive and professional

System Specification

• MS Office and Excel
• Numerical ability

COMPETENCIES:

• Customer focus
• Ability to build customer loyalty
• Conflict management
• Excellent communication skills
• High level of professionalism and an understanding ethical conduct.
• Quality orientation

KNOWLEDGE, SKILLS AND EDUCATION:

• Grade 12
• Excellent Communication written skills in English
• A 2nd language is a requirement: Sotho, Zulu or Xhosa
• Serious and passionate about customer service and working in a customer service industry

xc3x82COMPETENCIES:

• Customer focus
• Ability to build customer loyalty
• Conflict management
• Excellent communication skills
• High level of professionalism and an understanding ethical conduct.
• Quality orientation

KNOWLEDGE, SKILLS AND EDUCATION:

• Grade 12
• Excellent Communication written skills in English
• A 2nd language is a requirement: Sotho, Zulu or Xhosa
• Serious and passionate about customer service and working in a customer service industry

• Answering inbound calls timeously.
• Be professional and polite at all times.
• Listening attentively to customer queries.
• Responding to customer queries accurately.
• Ensure that quality standards are met.
• Familiarize oneself with products and procedures.
• Providing relevant information to ensure First Call Resolution.
• Effectively resolve queries.
• Escalating faults that cannot be concluded on first contact.
• Ensuring that customer details are captured accurately.

Perform any ad hoc tasks as and when requiredSimilar jobs you might be interested in:Location: Sandton
Salary: Negotiable
Main Purpose of Position: The Customer Service agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. Main Responsibilities (...
1 day agoLocation: Cape Town
Salary:
We are looking for a Sales - Senior Consultant for a permanent role in Cape Town.
15 days agoLocation: Johannesburg
Salary:
We are looking for a Investment Sales - Senior Consultant to work with existing clients to source investors and to negotiate and close transactions. We have a permanent role in Sandton
15 days agoLocation: Johannesburg
Salary:
We are looking for a Occupier Solutions - Consultantn for a permanent role in Sandton. To provide ommercial real estate transaction management and tenant representation services to occupiers in the office and industrial sector
15 days agoLocation: Johannesburg
Salary:
Short Term Insurance BrokerOur client, specialising in Financial Planning are currently recruiting for a Short-Term Insurance Broker that would be based in Bedfordview, Gauteng. The successful candidate should come with at least 2 years experience within a similar role.
1 day agoLocation: Randburg
Salary: Negotiable
Contact centre Team Coach Based in Randburg xc3x82 Fixed term contract The position of the Team Leader is to lead an inbound voice/messaging customer services team and to maintain quality of servi...
1 day agoLocation: Johannesburg
Salary: Negotiable
The Role Assistant Manager Contact centre M-KOPA Randburg Office Operational hours Monday to Sunday xc3x82 07:00 to 20:00 You will have ongoing accountability for the operational delivery of all aspects of the relevant campaign, as well as building and maintaining a strong working relationship with the customer, ensur...
1 day agoLocation: Cape Town
Salary:
1 day agoLocation: Westville
Salary: -
2 days agoLocation: Cape Town
Salary:
Our client in the financial services sector is looking for Sales Consultants for their call centre. The Sales Consultant is responsible for advising clients on suitable insurance policies, assessing their needs, and facilitating the purchase of insurance products.
2 days agoJobseekersRecruiterGeneralxc3x82xc2xa9 Copyright 2024 Executive Placements. All Rights Reserved.Create an email alert for PPRA Call Centre Agent jobsWhat:Where:Email:Create Email AlertYou can cancel at any time. We will not spam you. By giving us your email address your agree to our and You agree to receive job alert emails from executiveplacements.com and/or our sister site jobplacements.com.

ExecutivePlacements.com