Job Description

Main Role

• Responsible for the scoping of, as well as the development of technical solutions in terms of Electrical, Mechanical capacity and the White Space layout for customer requests that are deemed complex or require customisation to meet the customers need.
• The scoping responsibility entails engaging with the relevant sales representatives and, at times directly with our customers, to develop a sound understanding of their current business and technical challenges as well as the current strategies that are currently employed - these are all encapsulated in a problem statement.
• The Pre-Sales Engineer must ensure that he/she has a firm grasp of Capacity and site specifications of each data Centre and should be the central source for this information. Develop a data base of this information so that it can be retrieved quickly when required.
• The overall objective of the role is to assist the sales team in larger and more complex opportunities from a technical perspective: understanding the requirement, selecting data centres, halls, and allocating white space whilst checking capacity and resources required.
• Further capabilities of the role pertain to how relevant aspects of customised solutions can be used to enhance existing products/services or develop new ones, thereby increasing the level of innovation in their product/service offering for its wider customer base.

Requirements

• 3 or 4-year BSc Engineering or Computer Science degree (Honours) in a related discipline or equivalent i.e. B-Tech, N6, NFQ 7 equivalent OR Degree in Electrical Engineering
• Industry Specific Certifications i.e. Data Centre Design Certification, etc.

Experience

• Technical experience in data centre management, operations and or design - 5 years (Essential)
• Experience in technical field of which to be operating in the capacity of a specialist: Electrical, Mechanical engineering, Data Centre management, IT, Solution Architecture, Pre-Sales engineering etc. - 5 years (Essential)
• Solutions technical experience (UPS, Generators, Cooling, Racking, Data Centres, Containment, Modular Data Centres, etc.) - 3 years (Essential)
• Solution design and architecture experience. - 3 years (Essential)
• Thorough understanding of vendors solutions and technologies. - 3 Years (Desirable)
• Project Management experience including the development of project and simultaneously managing multiple projects - 3 Years (Desirable)
• Experience in developing business plans, programs and processes. - 3 Years (Desirable)
• Creation of short and long-term strategic plans. - 3 Years (Desirable)
• Creation of short and long-term strategic technology plans for customers. - 3 Years (Desirable)
• Product Management experience. - 3 Years (Desirable)

Knowledge areas and Skills

• Understanding diverse customer business requirements over all segments of business sectors and the ability to translate these requirements to define and architect specified solutions across technologies and products and services. (Essential)
• Knowledge of complex and customer specific solutions architecture, design and development for e.g. fixed mobile convergence, triple or quad play services, unified communications and Telephony, cloud services, Data centre services, SDWAN, NFV, Connectivity, Networking, Security etc.. (Essential)
• In-depth understanding of customer needs / wants / challenges / insights for all Sales segments i.e. Government, Financial, Mining, Health, Education, Transport, Carrier, etc. (Desirable)
• Both Cross Domain Technology Architecture knowledge coupled with implementation experience (Essential)
• Excellent interpersonal skills and Relationship management (Essential)
• Very Good analytical and design skills. (Essential)
• Very Good technical writing skills. (Essential)
• Good presentation communication skills. (Essential)
• Good organisational skills and time management (Essential)
• Industry and Customer current affairs. (Desirable)
• Ability to work under pressure with multiple projects and tight deadlines (Essential)
• Pre-Sales technical scoping and design (Essential)
• Project Management (Desirable)
• Design thinking and Solutions Focused (Essential)

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