Job Description

Job Summary What you will be doing:

• To ensure effective and efficient business value streams and optimal integration of processes, people and technology by interactively analysing, researching, designing, recommending and implementing innovative and cost efficient business processes.
• To ensure operational excellence and optimisation of total operational spend regarding the business unit and/or cluster budget, by focusing on opportunities across all value chains and across the Group.
• Conduct business process improvement initiatives aimed at improving efficiencies and effectiveness of operations, by liaising and advising managers.
• Identify the scope (core and sub-processes) and life cycle of business processes within area of responsibility taking into account the Absa standards.
• Ensure that processes and procedures as well as system designs are integrated into a single business solution.
• Apply scientific principles and business inputs to refine and re-engineer as-is business process (as well as newly to- be refined processes) into best scenario to-be processes to enhance customer experience and profitability.
• Provide input into to the documentation, formalisation and validation of the to-be concept and design proposals.
• Facilitate and integrate process designs, improvements and maintenance amongst role-players and effectively network with all stakeholders.
• Conduct pro-active detection of process bottle-necks and high level operational value chain.
• Promote the generic functionality and end-to-end value chain ownership rather than silo thinking and behaviours, i.e. by managers so that designs can be shared.
• Apply various applicable Industrial / Systems Engineering principles in process constraints and opportunity identifications, as well as Solutioning.
• Define process performance criteria and requirements in terms of time, cost, resources (people, systems, financials) etc.
• Proactively participate in business efficiency improvement forums and to play an active role in the change initiatives process, by assessing and recommending the feasibility of change request received.
• Interact and network with own management team and other SBU process engineers (custodians) in order to ensure alignment and integration of operations.
• Perform business impact analysis in liaison with line managers on any change that is imposed on the current operational environment
• Measure and baseline all current main value chains' performance and comparison of the to-be process performance.
• Provide and indentify opportunities for optimisation improvements of operational cost base and where process methodologies can be applied.
• Apply basic and advances methodologies to identify bottom line and economic profit enhancement opportunities, where it relates to cost efficiencies or income enhancements.
• Coordinate and facilitate analysis, assessment and design workshops and initiatives to identify improvement opportunities.
• Manage and coordinate implementation efforts of enhancements and change initiatives. Ensure inputs are provided to changes are reflected on appropriate Absa supporting and training documentation.
• Maintain interaction with business analysts, change agents as well as project managers to create synergies before / during / after process re-engineering and implementation.
• Interact and attend meetings and workshops to ensure that the major change and small enhancement initiatives impacts are pro-actively identified so that implementation can be coordinated.
• Ensure that promises to business are met and delivered, and highlight constraints for implementation time periods
• Identify impact of process changes on s of staff that executes work within the process.
• Test policy and procedural manuals, job aids, quick references and training material to ensure the logics and to ensure that the manuals support the changes.
• Provide input to training of users on development, improvements and enhancements to business processes.
• What we are looking for:
• Complete IT / BSc degree or other related fields
• 3 - 5 years in process optimization roles
• Scientific methodologies associated with efficiency improvements, i.e. queuing theories, BPR and Lean methodologies
• Lean or six-sigma qualifications

Please note that if you do not hear from us within 3 weeks, consider your application unsuccessful.

Please note that most of our positions are remote however candidates should be residing within the traveling distance as circumstance of the opportunity can change.

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