Job Description

Role:

Facilitate user experience in the design of products and services and design interfaces to effectively communicate the brand and enrich the customers experience.

The Director, Service/Product Design is a servant leader and coach with the primary responsibility of developing and implementing the strategy on the design of clients services, processes and other aspects of the service delivery effort. This individual will drive service governance, service catalogue management, service design engineering and service platform design as part of their remit.

Key Roles and Responsibilities:

• Develop compelling visual artifacts (UI layouts, interface elements, prototypes, high-level recommending effective ways to operate and adding value.
• Seek opportunities to improve business processes and systems by identifying and support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Culture building initiatives (such as staff surveys).
• Participate and support corporate responsibility initiatives for the achievement of business informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (such as operational processes) that will improve the functioning of stakeholders businesses by highlighting benefits in

members of the Service Design Team to craft a world-class user experience.

• Create solid recommendations and prioritization based on technology and business needs. Adhere to design standards by understanding and following the Design System. Adhere to our client centered design process. Consider user feedback from user testing results to deliver the best customer.
• Accountable for time management within each project to ensure agreed deadlines are met. Adhere to consistent design patterns and principles. Align to technical infrastructure of the group. Support the achievement of the business strategy, objectives, and values by ensuring delivery of process, services, and solutions. Identify training courses and career progression for self through input and feedback from.
• Ensure all personal development plan activities are completed within specified timeframe. Share knowledge and industry trends with team and stakeholders during formal and

successfully created and implemented to achieve the user goals.

• Advocate for the end-user throughout the development process and work closely with others that promote ease of use and optimize the user experience.
• Effectively communicate ideas, both verbally and visually to gain stakeholder agreement. Collaborate actively and work effectively with cross-functional teams to ensure designs are

prototypes, specifications, navigation maps, and other design documents.

• Create and evaluate interaction models, user task flows, screen designs, and UI details goals and UX metrics.
• Develop user experience flows and integrating them to mock-ups, usage scenarios,

user needs, technical constraints, and business objectives to solve user problems effectively.

• Understand scope, requirements, and drive innovative solutions aligned with business

solve end user problems effectively.

• Formulate testing parameters to effectively assess user experience. Conduct competitor research to develop and improve features of products and to balance design system.
• Conducting best practice research to develop and improve UI and interaction design to technologies, digital best practices, online trends, and provide recommendations for improvements.
• Custodian for developing visual, UI and interaction design assets to be adopted within storyboards, mock-ups, wireframes) to effectively communicate UI and UX needs.
• Develop and maintain design elements, mock-ups, and specifications as needed Research the latest visual design, UI and interaction concepts, presentation layer.

Qualifications:

• Matric / Grade 12 / National Senior Certificate
• Design Certification from an accredited Design School
• 5-8 Years experience
• Accuracy of realization of design
• Analyzing and interpreting quantitative and qualitative data for accurate design

and implementation

• Communicating design guidelines and guidelines to different stakeholders
• Design tools
• Design/ Modelling
• Finding better/new ways to do things / improve / redesign
• Have an in-depth understanding of architecting, designing and the implementation of a DevOps tool chain for an SME business.

Technical/Professional Knowledge:

• Process design
• Product design
• Relevant design tools
• Writing, editing, proofreading, layout, and design skills
• Web Design

Skills Summary

• Customer Research
• Process Improvements
• Project Management
• Service Design Thinking
• Strategy Development
• User Experience (UX) Design

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