Job Description

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When it comes to putting people first, we're number 1.

The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2024.

Role purpose/Business Unit:

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The Digital and Marketing team is responsible for designing the user experience (in the form of user interfaces) across all of Vodacom Financial Services Digital Channels.

The purpose of the role is to ensure that through user research, information architecture, UX and UI design, Vodacom delivers relevant products with an exceptional user experience across all digital channels. This role requires solid experience with following user experience design methodologies; crafting beautiful visual user interfaces; working in an agile, collaborative team; and working directly with developers for implementation of designs.

The role is core to delivering exceptional customer experience across our digital ecommerce channels and will have a direct influence on the digital revenue KPI.

Your responsibilities will include:

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User Experience Strategy and execution

Execute on overall User Experience strategy and obtain organisational buy-in Drive delivery of projects to achieve User Experience business objectives.

UX and UI design

Follow the user centered design approach in designing journeys across all digital channels Execute all visual design stages from concept to final hand-off with a mobile-first focus Establish and promote visual design guidelines, best practices and standards within a broader cross functional team Collaborate with team and work directly with developers to implement final design

User testing and research

Conduct user testing on new and existing journeys Understand our customers' needs through interviews and other research techniques. Use these insights to validate product concepts and inform design decisions

Channel strategy

Design the future state of all digital channels with an omni-channel approach Conduct competitor reviews and research to inform strategy

Performance Tracking & Improvement

Continuous monitoring of performance across the website Use these insights to inform design improvements

The ideal candidate for this role will have:

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Must have technical / professional qualifications:

Matric is essential 3 year Degree/Diploma in one or more of these disciplines : Interaction Design, Graphic Design, Industrial Design, Information Systems / Informatics, Human Computer Interaction or other related fields Certified Usability Analyst (CUA) or similar certification would be desirable, but not required. Masters in Psychology, Social Sciences advantageous Minimum of 5 years industry experience essential in the following: User-centred design, interaction design, information architecture, or similar. Incorporate market analysis, customer feedback, site metrics, and usability findings into designs. User Research Techniques and disciplines such as usability testing and contextual inquiries. User interface and visual design. Wireframes and Prototyping of user interfaces (using tools such as Sketch [preferred], Axure, Adobe Creative Suite, Zeplin...) Knowledge of technologies such as HTML, DHTML, CSS, JavaScript, and mobile app operating systems would be advantageous.

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Matric is essential Short courses in one of the following disciplines Interaction Design, Graphic Design, Industrial Design, Information Systems / Informatics, Human Computer Interaction or other related fields Certified Usability Analyst (CUA) or similar certification would be desirable, but not required.

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Minimum of 8 years industry experience essential in the following: User-centred design, interaction design, information architecture, or similar. Incorporate market analysis, customer feedback, site metrics, and usability findings into designs. User Research Techniques and disciplines such as usability testing and contextual inquiries. User interface and visual design. Wireframes and Prototyping of user interfaces (using tools such as Sketch [preferred], Axure, Adobe Creative Suite, Zeplin...) Knowledge of technologies such as HTML, DHTML, CSS, JavaScript, and mobile app operating systems would be advantageous.

Core competencies, knowledge and experience:

Experience working in a collaborative team and working directly with developers for implementation of designs Excellent communication (presentation and interpersonal skills ) Proven UI Design experience through a comprehensive portfolio Abreast with latest UI trends, techniques, and technologies Research Analytical Interpersonal Facilitation Planning and Organising Attention to detail Energetic

We make an impact by offering:

Enticing incentive programs and competitive benefit packages Retirement funds, risk benefits, and medical aid benefits Cell phone and data benefits, advantages fiber connection discounts, and exclusive staff discounts offered in collaboration with partner companies


Closing date for Applications:

25 February 2025

The base location for this role is,

Vodacom Century City Offices

The Company s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.