Job Description

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - Information Technology (IT)Management Level Senior Manager & Summary A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. Youll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.Our Operations Support team monitors the overall quality of our service. As a part of the team, youll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
• Deal effectively with ambiguous and unstructured problems and situations.
• Initiate open and candid coaching conversations at all levels.
• Move easily between big picture thinking and managing relevant detail.
• Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
• Contribute technical knowledge in area of specialism.
• Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
• Navigate the complexities of cross-border and/or diverse teams and engagements.
• Initiate and lead open conversations with teams, clients and stakeholders to build trust.
• Uphold the firm's code of ethics and business conduct.

JOB PURPOSEThe Product Manager leads their product team to achieve the value and viability of their products and is responsible for multiple products in their product portfolio. Specializing in both inbound and outbound product management capabilities throughout a products lifecycle, the product manager will define, own and solve important problems while managing their products through its lifecycle.A. JOB PROFILEPRINCIPAL ACCOUNTABILITIESMaintain a full product life cycle perspective for all products in relevant product line(s) with a focus on value and viability.Establish and maintain relationships with the key business and technology stakeholdersProvide full transparency of the vision, mission, strategy, backlog, trade-offs, costs and value of all products in their portfolioManage the backlog of future capabilities or products needed to meet business demandLink products with relevant business strategy and related profit and loss goalsOrchestrate internal and external stakeholders to validate and refine product definitions and roadmapsDefine product roadmap based on business outcomesBuild the business case for a product and ensure the product is delivered in a manner that best achieves financial or other goalsHelp to identify the functional and manageability requirements for the business applicationKey contact for impactful incidents, communicating and liaising with stakeholders to understand the impact and working with specialists to resolve the problem.Responsible for ensuring that we deliver services into operations and production systems are operationally reliable, available and secure inline with Information Security Standards and requirements. Innovate within these standards utilizing ITIL, Agile and DevOps practices to their full value.Can demonstrate compliance with Information Security Policy Controls Standards, providing necessary evidence to support audit activities as required.Ensure preparedness to deliver and support the entire business capability of a product, including all its human, organizational, process and physical aspectsBuild and improve the strategy and governance for products and applicationsBring the product to market in collaboration with the marketing and change teamsEnsure ongoing product success as defined by the business caseMaintain the necessary knowledge and experience in the team in order to provide optimum product supportProvide communication on the product performance to relevant stakeholdersManage product decommission and lessons learned for other product areas and the organisationDIMENSIONS FINANCIALSTAFF ORGANOGRAMMultiple Business analysts and Developers, depending on product requirements.B. PERSON PROFILEMINIMUM QUALIFICATIONSEXPERIENCEKEY KNOWLEDGE & SKILLSBachelors Degree in Computer Science or Business Administration or Business Management or similar.Product Management qualificationITIL Foundation (or other ITSM qualification)5+ years in IT within product, project, analysis or application managementFamiliarity with the principles of design thinking and agile software deliveryEngaging executive stakeholdersExperience of product / application management disciplineExperience in guiding IT Operations in the ongoing operational management of applications and productsBusiness acumen and enterprise knowledgeRelationship buildingCustomer centric focusAbility to diagnose and resolve technical failuresTime managementPrioritisationLeadership and influenceFacilitation and persuasion skillsCollaboration with delivery teamsExcellent communication skillsVisionary / Holistic ThinkingStrategic planning and thinkingOutcome driven orientationDEFINITIONS1. JOB PURPOSEWhy the post created was or what value does it add to the organization, i.e. one sentence to describe what is done, how it is done and why it is done.2. PRINCIPAL ACCOUNTABILITIES (KPAS)For which aspects are you responsible?Brief statements which describe the major activities and contributions of this position and measures applied to determine performance.3. DIMENSIONS (FINANCIAL)Rand values e.g. budget. Unit measures i.e. number of clients/ disciplines/suppliers/projects/machines.4. STAFF (PEOPLE MEASURES)Number of immediate subordinates or number of employees your service supports and information and systems i.e. organization wide information services and support services.5. ORGANOGRAMAttach a chart of the Division/Department and circle your position.6. MINIMUM QUALIFICATIONS AND EXPERIENCEMinimum requirements to be successful in the position. Practical experience.7. KEY KNOWLEDGE AND SKILLSProfessional/Technical Skills/Management Skills.Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional SkillsDesired Languages (If blank, desired languages not specified)Travel Requirements Up to 20%Available for Work Visa Sponsorship? NoGovernment Clearance Required? YesJob Posting End Date August 24, 2024

PwC