Job Description

Product Management

Drives business requirements and product feature definition for each product portfolio to ensure a seamless end-to-end digital customer experience

Defines and assigns features to specific releases to meet key business objectives and serving customer expectations

Sets product prioritisation and ensures appropriate delivery through a cross-functional team

Active team member in business and IT teams to drive business objectives through product market fit

Serves as key integration point with IT development, business process, architecture and business leadership

Establishes and monitors customer satisfaction and other KPIs to define the success of our digital experiences; identifies and lead efforts to analyse results and continuously improve our performance through product improvements

Managing the product backlog and prioritizing them based on changing requirements

Overseeing all stages of product creation including design and development

Work with stakeholders to understand their strategy, requirements and priorities to translate needs into recommended initiatives & projects that affect the product

Monitoring and evaluating product progress at each stage of the process

Liaising with the product team and end-users to deliver updates

Participating in Scrum meetings and product sprints

Continuously improve product engagement through active customer development and testing

Define and track the metrics and data that will inform all product features and functionality decisions.

Create business cases to motivate the prioritization of these initiatives to improve and drive these metrics.

Analyse and understand project scope and core objectives through requirements workshops with stakeholders to define business requirements

Use relevant data, analysis and external benchmarks to inform these requirements

Elicit detailed, low level functional requirements and document these requirements such that detailed technical specifications can be compiled by Engineering

Operations & Finance

Drive exceptional customer services across omnichannel digital products

Adhere to and improve customer service levels across businesses and services

Provide integrated reporting and feedback across

Drive customer centric culture, processes and ways of working

Plan, evaluate and manage budget for Product on a monthly and yearly basis

Qualifications and experience

:

Graduate degree or similar in IT, Engineering, Commerce or Marketing

3+ years' experience in product development environments

In-depth knowledge of Scrum and Agile Software Development Methodology

Working knowledge of product development architecture

Experience in an e-commerce, retail, rewards and loyalty programs would be to your advantage

Attributes Required:

Must have a proven track record of execution and can formulate a detailed product roadmap, and to execute on that plan.

Ability to wear multiple hats to guide business analysts, UX experts, and engineering to deliver world-class products.

Be solution-oriented, accountable, highly motivated and have a robust personality.

The ability to take initiative in ambiguous situations by identifying critical problems and driving solutions.

Strong analytical background with data-driven decision-making. Attention to detail with a curious mind


. o Outstanding organizational and communication skills and the ability to balance multiple priorities


An avid customer advocate.

Understanding of design quality standards

* Ability to prioritize effectively