Job Description

Purpose StatementTo manage, steer and implement effective product development and user experience processes, create manage and deliver on the product strategies, product roadmap and backlog. Ensure the profitability and sustainability of the product portfolio.Position DescriptionProduct Portfolio managementxc2xb7 Develop and maintain product roadmaps for assigned product portfolio.xc2xb7 Oversee product enhancement projects and new initiatives in line with UX and design thinking principles.xc2xb7 Define product business requirements and specifications.xc2xb7 Build and manage the product backlog in line with roadmaps and provide clear guidelines to the delivery team.xc2xb7 Defining and maintaining the product value proposition.xc2xb7 Provide appropriate management reporting.xc2xb7 Contribute to the implementation of an effective product library, document storage.xc2xb7 Ensure effective operational product support agreements in place with the Senior ICT Operations Manager.xc2xb7 Contribute to effective sales, marketing and communication strategies.Product Portfolio profitability and sustainabilityxc2xb7 Contribute to sustainable pricing solutions.xc2xb7 Contribute to the overall strategic planning of assigned product portfolio.Market and Trend Analysisxc2xb7 Identify correct audience for current and new product initiatives.xc2xb7 Identify new opportunities, markets and needs.xc2xb7 Manage product stakeholder forums.xc2xb7 Identify legislative requirements impacting on products and current markets/clients.xc2xb7 Identify industry developments that may impact on current markets and products.xc2xb7 Monitor trends in current customer markets.Product Compliancexc2xb7 Develop, implement and monitor effective compliance processes for identified compliance risks.Develop governance controls to effectively manage risks and potential returnsxc2xb7 Identify and report on potential risks to current products, markets and/or environments.xc2xb7 Identify potential competitor markets.xc2xb7 Operate within agreed mandates.Maintain practices in line with organisational guidelines, policies, culture and values

• Ensure service practices and standards (SLA's) adhered to.

• Develop and encourage strong teamwork.

• Manage areas of critical compliance and actively manage non-conformance.

• Continually contribute to product knowledge of the team and other functional areas.

• Actively live the Organization Culture and values.

Engages with others in line with organisational guidelines, policies, culture and valuesxc2xb7 Align own behaviour with the organisation culture and values.xc2xb7 Share and transfer product, process and systems knowledge to colleagues.xc2xb7 Collaborate and work with the Products and Client Services teams to deliver required service levels.xc2xb7 Actively participate in the Products and Client Services teams to ensure functional balanced scorecard objectives are achieved.xc2xb7 Ensure achievement of own performance objectives.xc2xb7 Actively share information with other team members regarding successes, issues, trends and ideas.xc2xb7 Actively participate in own professional development and career path.CompetenciesJudgement and Decision-Making: The ability to make firm (and sometimes difficult) decisions fairly and compassionately based on relevant facts, criteria and disciplined, logical thinking.Influencing and Negotiation: The capacity to use verbal and non-verbal skill to influence an audience and gain win-win agreements to proposals, plans and ideas.Teamwork: The capacity to work co-operatively with others to achieve common goals.Customer Service Orientation: The capacity to anticipate, recognize and meet the needs of internal and external clients and customers, however these are defined in the role, taking responsibility for maintaining the highest service standards and developing and sustaining productive client relationships.Building Strategic Partnerships / Networking: The capacity to build relationships that facilitate the accomplishment of business goals.Relationship Building: The capacity to listen effectively and use appropriate interpersonal and communication skills to build relationships based on mutual trust and goodwill. This includes demonstrating sensitivity to other's feelings, needs, values and attitudes and being courteous and diplomatic in dealing with difficulties others may be experiencing.Communication: The capacity to listen attentively, present information in a clear and concise manner and respond appropriately to the verbal and written communications of others. This includes the ability to regulate delivery in response to the needs of the target audience.Visibility and Impact (Includes Professional Presentation): The capacity to convey a powerful, professional impression, commanding attention and respect and conveying a strong sense of self-worth and capability.Technical / Professional Competence: The capacity to perform a professional and/or technical function to the required standards, remain abreast of developments in the specialist field and continuously improve / expand own knowledge and skill.Knowledge and SkillsFormal Educationxc2xb7 Business Related Bachelor's Degreexc2xb7 MBA will be an advantageTechnical/Legal Certificationxc2xb7 Project Management exposure and or understandingxc2xb7 Thorough Understanding and working knowledge of Agile Product Owner Methodology and Story Mappingxc2xb7 Business Analysisxc2xb7 UX Design toolsxc2xb7 Product Designxc2xb7 Presentation Skillsxc2xb7 Business Acumen / Product Profitability Management / Pricingxc2xb7 Strong Technical and Business Analysis experiencexc2xb7 Billing and User Management systems experiencexc2xb7 Advance SQL experiencexc2xb7 Experience in Business Process Optimisationxc2xb7 Data Securityxc2xb7 Strategic Planningxc2xb7 Interpersonal SkillGeneral Experiencexc2xb7 Minimum 5 Years Agile Product Owner experience preferably in a FinTech or InsureTech environmentxc2xb7 Experience in the INSURANCE Services Industryxc2xb7 Knowledge of the Insurance Industry legislation and compliance environment

The Focus Group