Job Description

Job PurposeDrive client value creation by supporting the frontline Sales team in a holistic manner through overall Client CVP management in line with cluster goals whilst ensuring effective problem statement articulation, client engagement, lead generation and solution structuringJob ResponsibilitiesFinancial:

• Drive financial objectives through budget gap analysis and creating awareness of the gap with the frontline Sales team
• Drive, develop and manage client growth by identifying client CVP opportunities across sector and channel for market share growth, portfolio optimisation and ensuring enhanced commercialisation
• Input into refund app for client/CVP & conduct root cause analysis and execution of remedial actions and development of preventative measures
• Financial structure of Cross Border Payments

Customer:

• Provide product specific expertise for Cross Border Payments and interdependencies with FX, Trade and Correspondent banking, and support to Sales and clients in terms of deal structuring and solutions due for acquisition
• Drive client engagement to ensure product health, utilisation and conduct to understand competitor pricing, create customer value analysis (i.e. identifying additional cross-sell opportunities) and ensure client problem statement articulation
• Responsible for client CVP around the end-to-end value chain to create seamless client experiences and innovative solutions around touch point optimisation with digital self service capability
• Deliver a world-class service by ensuring a client centric culture.

Product management:

• Expert knowledge of Cross Border payments for Corporate Clients:
• Client value proposition of cross border payments
• Enablers and relationship with FX, Trade and Correspondent Banking
• Regulatory requirements to facilitate cross border payments, including ADLA requirements, AML/CFT and regulatory reporting;
• Industry knowledge of trade corridors and payment flows
• Input into the product vision with a long-term strategic execution of business roadmap & strategy through creation of client and sector CVP's
• Provide feedback loop on product/process with regards to client needs, issues, pipeline and industry developments to ensure CVP, differentiators and target alignment
• Drive excellence in strategy execution by integrating people, processes, management, systems, and measurements
• Lead and influence collaboration across TS, cluster and juristic to achieve the distinctive client-centred CVPs.

Stakeholder Management:

• Collaboration with stakeholders for commercialisation, compliance, people, technology, support, operationalisation, value management and servicing
• Collaboration with stakeholders inclusive of defining and delivering on training and upskilling where needed within value chain for Sales and Client
• Identify new vendor and partner opportunities and providing feedback to Product Specialist & Product Head
• Ensure attendance and contribution to pricing, pipeline, CST and sector meetings with shared accountability of lead generation and acquisition conversion

Industry:

• Drive the client change management process for industry, regulatory and compliance requirements or enhancements.
• Risk, Internal Audit & Compliance:
• Ensure products adhere to all compliance, operational risks and security standards Accountability of Risk, Internal Audit and Compliance

People:

• Manage the continuous learning, development and embedding of product knowledge across teams to ensure appropriate client CVP solutioning sales and product

Essential Qualifications

• Professional Qualifications/Honour's Degree

Preferred Qualification

• BCom Finance / BCom Accounting / Strategy / Business Management

Preferred Certifications

• Process, Project, Scrum master, business and data analyst, Agile, Product Manager/Owner

Minimum Experience Level

• 3-5 years' experience in relevant product or related industry
• 3-5 years of product CVP experience

Technical / Professional Knowledge

• Strategy planning and execution
• Product Knowledge
• Relevant system knowledge
• Change management
• Learning and development methodologies
• Agile Concepts
• Principles of financial management
• Governance, Risk and Controls
• Research and analytics
• Process management Principles
• Analytical and systems thinking ability to enable the application of client insights, market/competi

Behavioural Competencies

• Establishing Strategic Direction
• Customer Focus
• Leading Change
• Inspiring Excellence
• Driving Innovation
• Influencing
• Business Savvy

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Nedbank