Job Description

Empowering Africas tomorrow, togetherxe2x80xa6one story at a time.With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To take full responsibility of selling physical cash solutions offering to potential customers and drive acquisition
of new to bank and new to segment Business Banking and Enterprise customers with a primary focus on
acquiring new business as well as switching physical cash management solutions from competitor banks.
To build and maintain professional relationships and drive sales via sales campaigns, leads and cold
calling and achieve sales and turnover targets.
Ensure the execution of the sales capability that delivers excellent customer service and relationship
management for our cash customers and internal business partners.Accountability: Revenue and merchant growth through sales enablementxc2xb7 Identify sales opportunities and offer solutions appropriate for customers physical cash needs, goal and objectives by using the tools which outlines the products customers currently have and the propensity for new product take-up.xc2xb7 Adopt a commercial approach to appropriate cost to serve versus value generation.xc2xb7 Achieve the agreed new business turnover, new business and other revenue targets as agreed.xc2xb7 Ensure that physical cash deals are profitable to the bank.xc2xb7 Complete new applications and ensure that process is finalized within the agreed service level turnaround times with a continuous follow up on progress of outcomes. This will also entail the communication of the decision outcome to the customer.xc2xb7 Implement an individual sales plan that is linked to the regional sales plan and overall Physical Cash Solutions strategy and business plan.xc2xb7 Participate in the design and execution of the regional sales plan to ensure that targets are delivered on.xc2xb7 Action all sales leads received from potential customers as well as all internal business partners within the agreed service level agreements and turnaround times.xc2xb7 Adhere to the laid down sales processes and procedures within the Physical Cash Solution frameworks.xc2xb7 Negotiate pricing, complete and sign new applicable agreements prior to implementation.xc2xb7 Execute on the regional sales plans by ensuring an increase in the percentage of customers taking physical cash solutions through the conversion of qualified leads into sales by selling offers, which benefit the customer as well as the organization.xc2xb7 Achieve sales (new business and existing growth) that will establish Physical Cash Solutions as a center of excellence for Sales execution across the Commercial markets.xc2xb7 Negotiate pricing and allocate rates within the allocated mandate and refer to the next mandate holder where outside of mandate with the appropriate business motivation.xc2xb7 Align and implement sales initiatives with the Business Banking units with the aim of implementing a sales methodology that will lead to cross segment revenue and customer growth.xc2xb7 Monitor effectiveness of regional sales campaigns to ensure delivery thereof and implement remedial improvements for future campaigns where required.xc2xb7 Execute on the regional retention plans in alignment with STP objectives and Customer Experience strategy.xc2xb7 Work closely with internal and external business partners to ensure that our sales execution delivers on best in class products, services and support.Accountability: Sales performance and executionxc2xb7 Agree relevant sales plans, campaigns and targets with team manager as well as other internal sales units that will achieve the business plan objectives and STP.xc2xb7 Monitor individual sales performance on a daily/weekly/monthly/quarterly and annual basis and provide feedback to direct manager on how to improve performance.xc2xb7 Create and execute opportunities and prospects for new business by working through potential customer lists and find new innovative ways of selling other than the normal channels.xc2xb7 Review national competitor information, market trends on a regular basis and propose solutions to direct manager to ensure that Payment Solutions offers a competitive product or make a recommendation to introduce a better product or offer.xc2xb7 Check that approved deals have been taken up to increase market penetration in new and existing business. Ascertain reasons for deals not taken up by liaising with the relevant internal business partner (Business Bank, Acquisitions, Enterprise, etc.).xc2xb7 Understand the relevant product features and benefits to ensure that accurate information and solutions are shared with merchants and internal business partners.xc2xb7 Analyze sales data (financials) and customer insights to enhance lead to sales generation and feedback responses to internal business partners to assist in adopting a sales methodology that is not silo focused.Investigate customer and internal business partner requirements and implement a desired Payment solution footprint that will ensure the achievement of revenue streams.xc2xb7 Reporting on individual sales performance.Accountability: Relationship Managementxc2xb7 Reposition the Physical Cash Solution regional stakeholder management in order to improve key relationships and change the acquisition methodology with internal business partners.xc2xb7 Establish stakeholder needs and expectations in order to develop effective stakeholder engagement plans.xc2xb7 Manage the relationship with top physical cash customers in the region and ensures that an effective and efficient relationship model is in place to retain cash customers within the allocated portfolio.xc2xb7 Update the line manager as well as regional business partners on the sales performance and provide input where required.xc2xb7 Internal and external customer meeting attendance where required.xc2xb7 Engage with the RBB business partners with the aim of promoting the value proposition of Physical Cash Solutions.Accountability: Customer Experience Executionxc2xb7 Execute on the business unit's Customer Experience strategy and ensure that customer experience is a valuable differentiator within the value chain.xc2xb7 Work closely with the direct manager to drive a focused customer experience agenda that will help the region achieve its' sales and after sales support objectives.xc2xb7 Ensure smooth and effective migration and on-boarding of new merchant relationships.xc2xb7 Use the feedback of the internal and external customer experience measurements to drive change and improvement that will benefit the sales strategy of the region.xc2xb7 Adhere to Customer Experience and service quality standards in line with Group Customer Experience strategy.xc2xb7 Implement improvement initiatives that will ensure high quality standards and customer experience.xc2xb7 Constantly keep abreast of the latest developments and trends with regard to customer expectations and service.xc2xb7 Ensure that all allocated complaints have been resolved within the allocated time frames as per the Treating Customers Fairly (TCF) principles.xc2xb7 Accept primary responsibility for customer satisfaction through excellent service by ensuring that Physical Cash is the market leader in terms of turnaround times, pricing and value for money.Accountability: Risk and Compliance Managementxc2xb7 Maximize sustainable risk by adjusted portfolio contribution.xc2xb7 Work closely with the Risk and Control Assurance team and line manager to determine appropriate RCA's and adherence to RCA requirements.xc2xb7 Review risk and controls that exist in the region and own the adherence to control assurance.xc2xb7 Embed legislation affecting Sales and Sales procedures.xc2xb7 Complete required compliance and other attestations and ensure that impacted team members complete their attestations and compliance tests.xc2xb7 Complete attestations to testify to the adequacy of controls in the region on request.Education and Experience Requiredxc2xb7 NQF level 7 qualification (Finance, Sales, Commerce) preferredEducationBachelors Degree and Professional Qualifications: Business, Commerce andManagement Studies (Requiredxc2xb7 (3) years' experience within a client facing role (commercial/or financial industry)xc2xb7 (3) (3) years relationship management experience in a financial services industry Preferredxc2xb7 Must have a driver's license. Regular traveling between areas and (extensive travelling)Knowledge & Skills Requiredxc2xb7 Strong Commercial Managementxc2xb7 Sales performance and sales administrationxc2xb7 Customer Relations Managementxc2xb7 Negotiationxc2xb7 Risk Managementxc2xb7 RetentionCompetencies requiredxc2xb7 Deciding and initiating actionxc2xb7 Learning and researchingxc2xb7 Entrepreneurial and commercial thinkingxc2xb7 Relating and networkingxc2xb7 Adapting and responding to changexc2xb7 Persuading and influencingxc2xb7 Creating and innovatingEducationBachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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