Job Description

Mission:Develop and maintain a customer-focused team, and continuously drive customer share and customer satisfaction to the highest level possible. Establish a wide and solid customer base, by continuously finding new ways to grow service penetration & part sales. Support the customer in continuous improvement projects and initiatives and develop a preferred supplier status. Drive service excellence and Epiroc machine performance towards the customers, by offering & implementing value-added services for all Epiroc machines on site.Main duties and responsibilities:

• Provide specialized support on Epiroc machines systems including automation.
• Carry out scheduled services and breakdown repairs on Epiroc EDS equipment.
• Coaching Epiroc and Mine employees on how to operate, troubleshoot, and repair Epiroc autonomous and other equipment systems.
• Fault finding, perform root cause analysis, and rectify the issue.
• Market and promote Field Service work and other Aftermarket services and products to customers to support the business growth of the Aftermarket Department
• Participate in RCA initiatives to identify reoccurring failures and work together with the Product Company to find sustainable solutions.
• Participate in productivity and efficiency improvement projects.
• To take responsibility for the safe storage and maintenance of the company's vehicles and equipment in your care.
• Work well in a team to drive a successful output that meets customer requirement.
• Liaise with Epiroc Product Company Engineering representatives to further develop our product.
• Be able to carry out set tests on behalf of the Product Company and report on results.
• Willingness to travel as and when required in the performance of your duties and training.
• Ensure timely implementation of Epiroc Safety Campaigns (Technical Service News Bulletin)
• Work closely with the Demand Planning team to ensure the correct spare parts (mix) in the Country and Region to support the customer.
• Develop maintenance practices for Epiroc equipment and customers aligned with automation.

Competencies, skills and experience:

• Supervisory skills (POLC)
• Interpersonal skills
• Problem solving skills (formal training)
• Team leadership skills and teamwork control
• Relevant experience in maintaining a trackless mining fleet
• Good product knowledge
• Good understanding of the Production process
• Be presentable to clients in grooming and dress code
• Valid driver's licence
• Computer literate in MS Word and MS Excel
• Report writing skills
• Project planning and execution

Educational Qualification:

• Grade 12 with a suitable trade qualification
• Technical Qualification, N4 and/orN5 and/or N6 or equivalent

Experience requirements:

• Technical knowledge of Epiroc Surface Rotary Blasthole Drills
• Advanced RCS Troubleshooting Skills
• Trimble High Precision GPS Experience
• Automation Implementation expertise will be advantageous.
• Proficient in troubleshooting all drill systems
• Computer Literate
• Microsoft Office proficiency (Word, Excel, Outlook, and Powerpoint)
• Good planning and organizational skills
• Ability to work unsupervised at Epiroc standards
• Valid driver's license
• Submit comprehensive daily Site Reports.
• Timeously report on safety issues to relevant Epiroc and Customer personnel.
• Submit weekly machine performance report
• Formal email communication when required.
• Timeously respond to customer inquiries

Behaviours:

• Commitment
• Collaboration
• Innovation
• Team player
• Good interpersonal skills
• Communication

Last Date to Apply: 02 July 2024Epiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at .United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more at

Epiroc