Job Description

Who are we?Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients' investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.What will you do?Assists clients locally and/or overseas with technical information regarding products. Provides technical input and assistance with queries. Provides on-site product support and may be required to carry out basic maintenance on-site.What will make you successful in this role?Job purposeAn exciting opportunity has become available for a self-driven individual, to be responsible for supporting the Product Management team and the business with technical product related queries relating to product management and product enhancements.Key OutcomesThe following outcomes will be expected to be achieved by the Product Support Consultant:

• Work with the product management team to provide product support and assistance to the business.
• Assist the business with product-related technical queries, identify root causes and derive resolutions.
• Assist with updating product guides and/or internal training material for both LISP and Life Investments
• Provide special new business quotes.
• Monitoring and effecting change as required around TCF, product governance and compliance
• Contributing to the product development process in terms of idea generation, challenging thinking and

process clarification.

• Keep up to date with new product developments and existing product enhancements to enhance the support to the business
• Updating of outsourcing and binder agreements and making sure we adhere and comply with all legal and compliance requirements for all products and services (Life Investments and LISP)

Qualifications and experience

• Relevant commercial or financial qualification (or studying towards)
• Certificate for Wealth Management 1,2 and 3 will be to your advantage
• 3 to 4 years' experience in a related role in financial services (such as a product support role)
• Computer literacy (MS Office)
• Product and process knowledge of the Glacier Life products
• Excellent knowledge of the Glacier LISP products and processes
• A sound product and process knowledge of Glacier International, will be to your advantage
• Experience in drafting contracts

Competencies

• Client focus
• Cultivates innovation
• Collaborates
• Being resilient
• Drive results
• Strong analytical and problem-solving skills
• Planning, prioritising and organizing
• Ability to manage expectations of multiple stakeholders

Attributes

• Assertive
• Honesty, integrity and respect
• Teamwork
• Can-do attitude
• Performance driven

Please submit your application by 12 July 2024.Qualification and ExperienceDegree, Diploma or Certificate with 2 to 3 years related experience.Knowledge and SkillsProduct/Service KnowledgeBusiness ProcessBusiness KnowledgeReporting and AdministrationQuality, compliance and accreditationPersonal AttributesInterpersonal savvy - Contributing independentlyDecision quality - Contributing independentlyAction orientated - Contributing independentlyOptimises work processes - Contributing independentlyBuild a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.Core CompetenciesCultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independentlyTurnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.Our commitment to transformationThe Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

Sanlam