Job Description

Our client in the East Rand is looking for a Product Support Manager with Hydraulic & Electrical Knowledge

• Assist with scope analysis for new machines. Support the Capital Sales team in assessing scope and monitor scope compliance during machine production.
• Participate with machine inspections before released to go to site. Report quality issues and non-conformance.
• Assess operating functionality, machine ergonomics and safety risks. Manage time-and-motion studies to improve productivity performance.
• Do reliability assessments, checking durability of parts and design.
• Engineering fault finding. Perform a Failure Analysis on engineered and fabricated parts. Offer advice and recommendations to Engineering department.
• Maintenance, Service and Repair efficiency and performance effort analysis. Design improved processes to perform, advise on service kit BOMs and make recommendations to Engineering on design changes to facilitate ease of maintenance and service.
• Report short comings in machine design, offer solutions and submit RTD (Request to Draw).
• Analyse operating cost performance against machine average and compare to competitors.
• Record data collected in the field for analysis and future reference. Do market comparisons on machine performance and reliability.
• New machines, prototypes, alternative or replaced parts, modifications, upgrades and additions to be tested in the field.
• Inititation, design, installation and closing of upgrade and improvement proposals and projects.
• Costing and estimating of parts, material, consumables, labour and other costs related to proposal and project scope.
• Planning, control and management of projects execution and tasks with the use of approved tools and processes.
• Keep records of activities, findings and observations and share with relevant stakeholders.
• Measure performance against KPIs and submit reports as required. Close-out reports and follow-up activities
• Analyse processes on the mines.
• Design new methods for improvement. Set OEM standards on performance.
• Do root-cause-analysis on failures and submit findings. Assist in improving the Warranty process. Design parameters for work procedures, labour and travel cost allocation against Warranty claims.
• Manage machine audits and assessments.
• Do fault finding and root-cause-analysis.
• Design aftermarket customer machine care programs.
• Meet with mine Engineers on a regular basis to give feedback on machine performance and audit findings and to offer solutions.
• Attend mine OEM meetings. Attend Production and Planning meetings from time to time.
• Manage Product Support and Product Specialist customer visits and interactions.
• Perform regular customer surveys on machine performance.
• Do follow-up visits to discuss findings and find solutions.
• Keep all stakeholders informed of improvements, updates, upgrades and changes.
• Manage the quality of reports and records and ensure document control processes are adhered to.
• Complete and submit high quality Findings and Close-out reports.
• Monitor new technologies and methods related to the Hard Rock underground mining industry and inform relevant stakeholders of value adding findings.
• Complete Risk Assessments as per requirements.
• Do Technical reports. Do Customer reports.
• Keep a library of all records, reports and market information in a central location and using logical filing standards.
• Track components and timelines pushing for warranty close-outs and return to customer within 60 days.
• Manage the flow of information and access to records and documents.
• Ensure documents comply with branding standards.
• Ensure all documents and processes are in place for any changes that affect our customers and the support team.
• Facilitate the successful handover of updated processes, information and documentation.
• Develop the LCS team to comply with the standards required to perform.

• Grade 12/Matric or equivalent qualification.
• B-Tech/B-Engineering degree or equivalent qualification.
• GCC Mining an advantage.
• Minimum 5-10 Years industry experience in technical administration.
• Experience with ERP (SAP, Business Central or Navision).
• Computer Literate (Word, PowerPoint and Excel).
• Experience with managing a Team.
• Hydraulic & Electrical Knowledge.

Chainlink Recruitment