Product Support Manager Global Grade 12
Durban, KwaZulu-Natal, South Africa
Job Description
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Key Output
- Generate parts and service turnover
- Manage the Customer Service Representatives
- General administration and management of the department
- Achievement of a team environment that enables maximum productivity and profitability
- Effective self-management and performance ownership
- Build and maintain effective relationships with customers, colleagues and principals through effective communication and follow-through
- Identify the organisation's strengths and weaknesses in terms of component rebuilds
- Respond to opportunities and threats in the CRC market environment
- Ensure strategies lead to a continual growth in the component business
- Develop and implement pricing strategy for component rebuilds
- Develop the marketing competencies for components in the operations
- Understand competitive status and develop counter strategies
- Carry out regular marketing audits to monitor sales performance of components
- Constantly revise the CRC business plan in terms of market conditions; analyse and report on CRC business performance
- Special pricing on parts, marketing strategies and after sales incentive schemes negotiated with Caterpillar
- Manage the fleet effectively
- To run the after sales department and ensure adherence to good customer service protocol, and generate turnover,
- Leading the service operational team in a branch, giving stakeholders a targeted return on investment.
- Development and marketing of component rebuild products and solutions to all internal and external customers.
- To provide solutions for all Caterpillar equipment customers and to increase parts and service sales.
- Qualified Artisan or Applicable Engineering Diploma / Degree.
- Caterpillar-certified earth-moving technician preferred.
- Minimum 3 years management experience in the customer interface.
- Good communication and negotiation skills.
- Ability to work independently, under pressure and meet deadlines.
- Willing to travel as and when required
- Computer literacy (including relevant SAP & CRM exposure).
- Good knowledge of Caterpillar components and relevant industry.
- Business development skills , Financial management skills.
- Strategic management ability.
- Track record in leading / managing people in a team-based and participative environment.
- Exposure to business planning / budgeting processes and strategic planning processes.
- Good Customer relations.
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Job Detail
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Job IdJD1291187
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDurban, KwaZulu-Natal, South Africa
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EducationNot mentioned