Job Description

Job Title: Product Support and Sales RepresentativeCompany: Komatsu South AfricaBusiness Unit: South Africa (BUS1611Division: OperationsDepartment: OperationsLocation: SishenReference Number: 7202INTRODUCTION:Komatsu South Africa has an opportunity for a Product support and Sales Representative with 4-6 years post-trade experience and knowledge of Electric Drive Trucks to join our team on Kolomela Mine, Northern Cape. As Product Support Representative, you will provide expert technical advice internally and to customers, in support of Komatsu products.MINIMUM REQUIREMENTS:QUALIFICATIONS:

• Gr 12 with Maths/ N3 Certificate.
• Trade Certificate.

EXPERIENCE:

• 4 - 6 years' experience of which 2 years supervisory experience (an advantage).
• Trade plus experience of Komatsu products/heavy earth moving equipment in a mining environment.

JOB SPECIFICATION:xc2xb7 Plans for inspection of equipment (new and used in stock), with regard to dates, workshops, nomination of service, stock and other resources.xc2xb7 Collates all informative materials, Komtrax registration forms, warranties and manuals.xc2xb7 Conducts delivery inspection of machine.xc2xb7 Liaises with customer on results of inspection, hands over warranties, signs relevant documentation and registers customer on Komtrax.xc2xb7 Carries out machine and undercarriage inspections at set frequencies as agreed with the customer.xc2xb7 Discusses the inspection report with the customer, with specific reference to deviations and impact.xc2xb7 Plans and prepares for anticipated service calls in conjunction with stakeholders (including RAMP contracts).xc2xb7 Plans for the modification of equipment.xc2xb7 Oversees warranty repairs that may be required at the site.xc2xb7 Provides technical advice & liaison with centralised Komatsu functions in theService and Repairs of machines.xc2xb7 Drives after-market parts sales through effective technical advice.xc2xb7 Monitors modifications for quality and operational issues.xc2xb7 Submits machine down notice (MDN) and machine up notice (MUN) as required.xc2xb7 Arranges/conducts basic technical training with the customer and Komatsu Field Servicemen.xc2xb7 Monitors theKomatsu machine hours in conjunction with the component hours.xc2xb7 Compiles and utilises reports to improve parts and service sales to the customer.xc2xb7 Discusses significant deviations or issues with customer for proactive strategies to rectify problems.xc2xb7 Monitors MDN(Machine Down Notifications) and follows-up progress.xc2xb7 SubmitsTechnical Service Information (TSI) for any issue/information which involves amachine where information is to be shared with the Product Support Division orOEM factory.xc2xb7 Competes monthly machine statistics relating to machine down hours, machine availability with detailed explanation and submitted to Operations management and copied to Product Support Division.xc2xb7 Carries out KomtraxPlus and PLM downloads and uploads at set frequencies.xc2xb7 Updates customer machine population and sends to Product Support Division.xc2xb7 Responsible for transferring all machine records to new sites and confirming with recipient.xc2xb7 Ensures that any Field Campaign issued by the factories is planned, completed and reported on amonthly basis to Product Support Division and the warranty claims submitted to the National Warranty function, within the designated time frame. [Not translated in selected language]Recruitment and selection processes are managed according to Komatsu's B-BBEE policiesInternal applicants receive preferenceCandidates will be expected to pass a relevant medical examination, and agree to verification checksOnly online applications will be considered

Komatsu