Job Description

The Fresh Produce Exporters Forum (FPEF) is the industry body representing the fresh produce exporters of South Africa. The FPEF employs a number of initiatives to bring about transformation in the fresh fruit export industry. The FPEF Graduate Placement Program places high caliber graduates in junior commercial, logistics and technical (post-harvest quality management) roles at various South African fruit export companies for one year, potentially leading to long term career opportunities. The aim of this programme is to integrate a growing group of talented black individuals into the commercial heart of the industry. This is your opportunity to enter the dynamic, fast growing and competitive world of international fruit sales and marketing!A FPEF member, a software development business with the fruit logistical supply chain and other near market verticals as focus, is looking for a graduate placement as Product Support Specialist Intern, to join their dynamic team.KEY PERFORMANCE AREAS

• Support product (On-site & Telephonically)
• Liaise with external clients (Phone Queries & Visits)
• Liaise with Internal clients (Colleagues, Development department)
• Helpdesk administration (Log Calls, Follow up on calls, etc.)
• Log calls on behalf of clients
• Release new program versions to clients

EDUCATION AND EXPERIENCE REQUIRED

• Bachelor's Degree in Information Technology, Finance or Agri-Business

SKILLS & EXPERIENCE REQUIRED (ideally)

• MS Office at intermediate level
• MS SQL knowledge will be advantages
• Fruit industry system experience will be an advantage
• Driver's license
• South African (BEE) citizen under the age of 30

THE GRADUATE PLACEMENT PROVIDES THE FOLLOWING:

• Each candidate will be assigned a company mentor and receive the following as training:

• Company overview - What we do and how we work.
• Fruit industry - FPEF TOC program plus Coding structure, information flows and eCert/Titan integration
• Product Specific training
• If needed, the candidate also receives technical skills training e.g. MS SQL.

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