Job Description

Industry: Automotive
Position: Productive VW / Audi Workshop Foreman
Location: Greater Durban Area - KwaZulu - Natal
Salary: Basic Salary - Dependent on Experience + Incentives to be discussed / MIBCO Benefits (No medical Aid Contribution)

INTRODUCTION:

• Please kindly take the time to read the job specification before applying.
• Our client, an established and very busy dealership in Durban - Kwazulu-Natal is seeking to employ a Qualified VW / Audi Diagnostic Technician with Workshop Foreman experience that is self-motivated, friendly, and hardworking.
• A team leader that is able to assist other technicians, teach and motivate others.

MINIMUM REQUIREMENTS:

• Valid South African Drivers License
• Senior Certificate
• Merseta Trade Test Certificate
• VW / Audi Diagnostic Certificate
• VW/ Audi Workshop Foreman Training Schedule
• Fully stocked toolbox

SKILLS:

• Excellent communication skills
• Able to take instructions and complete tasks.
• Work Independently
• Take initiative without overstepping boundaries.

EXPERIENCE:

• In a VW or Audi Dealership Min 5+ years
• VAS Diagnostic systems

DUTIES & RESPONSIBILITIES:

• Must be able to perform various tasks such as:
• Minor and Major Services
• Engine Remove and replace
• Engine Strip & Assemble
• Gearbox Remove & Replace
• Braking Systems
• Steering
• Suspension
• Differentials
• Electrical Diagnostics
• Mechanical Diagnostics

WORKING HAND IN HAND WITH THE SERVICE MANAGER TO EXECUTE THE FOLLOWING:
TEAM PRODUCTIVITY

• Ensure that team productivity and efficiency meet agreed group standards.
• Plan staff leave, training and other non-productive time correctly in order to minimize effect on productivity.
• Motivate team members to produce best results.
• Ensure correct loading of workshop hours.

CUSTOMER SERVICE AND SATISFACTION

• Ensure customer needs are attended to and actioned.
• Maintain a first time right policy for repairs.
• Improve and maintain customer service index percentages to agreed standards.
• Analyse accurately customer needs and action accordingly.
• Provide accurate quotations when required.
• Ensure that customers are aware of payment procedures.
• Establish authorization for extra work.
• Fill out job cards in full and correctly.
• Protect customers property.
• Utilize all necessary customer satisfaction skills.
• Ensure that vehicles are tested properly after work is complete.

INTERNAL LIAISON AND COMMUNICATION

• Liaise with Parts Department to ensure timeous availability of parts.
• Communicate effectively with other departments, staff, and manufacturer to enhance customer satisfaction index and ensure that all communication is open and honest.

TOOLS, EQUIPMENT, AND HOUSEKEEPING

• Ensure that all tools are kept in good condition and are used correctly.
• Ensure that correct technical information is available and used.
• Comply with OHS Act and always ensure that work areas are clean and tidy.

Closing Date: Sunday, the 17th of March 2024

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