Job Description

Position: Productive VW / Audi Workshop Foreman
Industry: Automotive
Location: Mpumalanga
Salary: Basic Dependent on Experience + Incentives to be discussed / MIBCO Benefits (No medical Aid Contribution)MINIMUM REQUIREMENTS:

• Valid South African Drivers License.
• Senior Certificate.
• Trade Test Certificate.
• VW / Audi Diagnostic Certificate.
• VW/ Audi Workshop Foreman Training Schedule.
• Fully stocked toolbox.

SKILLS:

• Excellent communication skills.
• Able to take instructions and complete tasks.
• Work Independently.
• Take initiative without overstepping boundaries.

EXPERIENCE:

• In a VW or Audi Dealership Min 5+ years.
• VAS Diagnostic systems.

DUTIES & RESPONSIBILITIES:
Must be able to perform various tasks such as:

• Minor and Major Services.
• Engine Remove and replace.
• Engine Strip & Assemble.
• Gearbox Remove & Replace.
• Braking Systems.
• Steering.
• Suspension.
• Differentials.
• Electrical Diagnostics.
• Mechanical Diagnostics.

WORKING HAND IN HAND WITH THE SERVICE MANAGER TO EXECUTE THE FOLLOWING:
TEAM PRODUCTIVITY

• Ensure that team productivity and efficiency meet agreed group standards
• Plan staff leave, training and other non-productive time correctly in order to minimize effect on productivity.
• Motivate team members to produce best results.
• Ensure correct loading of workshop hours.

CUSTOMER SERVICE AND SATISFACTION:

• Ensure customer needs are attended to and actioned.

• Maintain a first time right policy for repairs.
• Improve and maintain customer service index percentages to agreed standards.
• Analyse accurately customer needs and action accordingly.
• Provide accurate quotations when required.
• Ensure that customers are aware of payment procedures.
• Establish authorization for extra work.
• Fill out job cards in full and correctly.
• Protect customers property.
• Utilize all necessary customer satisfaction skills.
• Ensure that vehicles are tested properly after work is complete.

INTERNAL LIAISON AND COMMUNICATION:

• Liaise with Parts Department to ensure timeous availability of parts.
• Communicate effectively with other departments, staff, and manufacturer to enhance customer satisfaction index and ensure that all communication is open and honest.

TOOLS, EQUIPMENT, AND HOUSEKEEPING:

• Ensure that all tools are kept in good condition and are used correctly.
• Ensure that correct technical information is available and used.
• Comply with OHS Act and always ensure that work areas are clean and tidy.

EMAIL SUBJECT LINE:
VW Productive Workshop Foreman MPU

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