Job Description

Job Summary Key responsibilities: xc3xa2xc2x97xc2x8f Manage the onboarding process for new clients and our affiliate POS system. xc3xa2xc2x97xc2x8f Oversee projects to help customers seamlessly integrate our software into their operations. xc3xa2xc2x97xc2x8f Provide expert consultation to clients, advising on the best solutions within our system to meet their business needs. xc3xa2xc2x97xc2x8f Maintain an in-depth understanding of our POS, software products, and services. xc3xa2xc2x97xc2x8f Engage with customers to ensure satisfaction and address any operational requirements. xc3xa2xc2x97xc2x8f Feedback ideas and solutions to the business. xc3xa2xc2x97xc2x8f Assist with product quality control client adoption of new features. xc3xa2xc2x97xc2x8f Represent our products and services. Requirements: xc3xa2xc2x97xc2x8f Operational expertise in our POS, software products, and services. xc3xa2xc2x97xc2x8f Ability to consult with clients at a business level, offering tailored solutions. xc3xa2xc2x97xc2x8f Willingness to travel internationally. xc3xa2xc2x97xc2x8f Compliance with vaccination requirements for certain countries. Job description (Details of the position i.e. duties): - Engage with new clients to gain an understanding of their business requirements and architecture - Onboarding new clients to our software - Project Management of implementation projects - Conduct client system audits and and reports - Project Manage consulting projects (including financial interfaces) - Develop and maintain client system usage assessments - Ongoing review and maintenance of consulting process flows and project documentation - in progress - Identify new professional service offerings and propose to management - Attending to consultative queries - Compiling client-facing documentation in line with consulting projects - Assist Sales team with consulting-type queries during sales cycle, when needed/asked - Attend consulting mentorship sessions with Mike and contribute to Consulting Handbook - Compile and prepare consulting video coffee chats / demo videos when relevant - Proposal/implementation/involvement in professional service package offerings - Report progress back to business - Assist with sensitive customer sites - Liaise with 3rd party integration partners to help troubleshoot client issues, help resolve client issues and to set up demos/discussion sessions with our clients (especially during the reboot packages, while the client is determining best options Experience, Qualifications and skills: - This person must have exceptional administrative skills - This person must be able to pick up software applications and understand business processes - This person should have project management, key account management, client onboarding skills and excellent written and verbal communication skills - Knowledge of the tourism/hospitality industry is a plus Categorisation: - Application Support - Project Management - Key Account Management Sector: Hospitality, Tourism, Software Services Work type: Full time, remote with certain essential meetings to be attended in personCarlysle Human CapitalRecruiter

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