Job Description

Professional Services ConsultantJoin a dynamic team and thrive in a collaborative environment with
talented professionals.
We are seeking a dedicated analyst to manage the onboarding
process for our new clients and affiliate POS system, oversee
projects to enhance the implementation of our software in customer
hotels, and engage with customers to ensure their success.Key responsibilities:xe2x97x8f Manage the onboarding process for new clients and our
affiliate POS system.
xe2x97x8f Oversee projects to help customers seamlessly integrate
our software into their operations.
xe2x97x8f Provide expert consultation to clients, advising on the best
solutions within our system to meet their business needs.
xe2x97x8f Maintain an in-depth understanding of our POS, software
products, and services.
xe2x97x8f Engage with customers to ensure satisfaction and address
any operational requirements.
xe2x97x8f Feedback ideas and solutions to the business.
xe2x97x8f Assist with product quality control client adoption of new
features.
xe2x97x8f Represent our products and services.Requirements:xe2x97x8f Operational expertise in our POS, software products, and
services.
xe2x97x8f Ability to consult with clients at a business level, offering
tailored solutions.
xe2x97x8f Willingness to travel internationally.
xe2x97x8f Compliance with vaccination requirements for certain
countries.Job description (Details of the
position i.e. duties):- Engage with new clients to gain an understanding of their
business requirements and architecture
- Onboarding new clients to our software
- Project Management of implementation projects
- Conduct client system audits and and reports
- Project Manage consulting projects (including financial
interfaces)
- Develop and maintain client system usage assessments
- Ongoing review and maintenance of consulting process
flows and project documentation - in progress
- Identify new professional service offerings and propose to
management
- Attending to consultative queries
- Compiling client-facing documentation in line with
consulting projects
- Assist Sales team with consulting-type queries during sales
cycle, when needed/asked
- Attend consulting mentorship sessions with Mike and
contribute to Consulting Handbook
- Compile and prepare consulting video coffee chats / demo
videos when relevant
- Proposal/implementation/involvement in professional
service package offerings
- Report progress back to business
- Assist with sensitive customer sites
- Liaise with 3rd party integration partners to help
troubleshoot client issues, help resolve client issues and to
set up demos/discussion sessions with our clients
(especially during the reboot packages, while the client is
determining best optionsExperience, Qualifications and
skills:- This person must have exceptional administrative skills
- This person must be able to pick up software applications
and understand business processes
- This person should have project management, key account
management, client onboarding skills and excellent written
and verbal communication skills
- Knowledge of the tourism/hospitality industry is a plusCategorisation:- Application Support
- Project Management
- Key Account ManagementSector: Hospitality, Tourism, Software ServicesWork type: Full time, remote with certain essential meetings to be attended in person

Carlysle Human Capital