Job Description

My client is seeking a Programme Administrator with experience working with Public Enterprise Partners to provide support in administration, onboarding of new partners and training and enablement. This is an 8-month contract.Support:

• Ensures that opportunities presented by...

POSITION INFO:My client is seeking a Programme Administrator with experience working with Public Enterprise Partners to provide support in administration, onboarding of new partners and training and enablement. This is an 8-month contract.Support:

• Ensures that opportunities presented by Partners are logged into the system (Ignite and Siebel)
• Track Partners performance against logged opportunities
• Onboarding of new partners, arrange training and systems.
• Ensure adherence to rules of engagement between Partners and Account Managers

Stakeholder Engagements:

• Interfaces with Lines of Business for in-depth understanding of new products
• Engages with the Commercial Management team on Commissions Policy / Processes impacting Partners.

Audits:

• Attends to partner management audits.

Daily management of partner queries Administration:

• Investigate commission queries.
• Validate commission queries.
• Onboarding of new partners.
• Provide internal systems.
• Arrange training.
• Consolidate required documentation.
• Obtain approval on required documentation.
• Manage and monitor workflow requests.
• Log a call/ engage commission teams on the queries.
• Progress update on queries.
• Manage and educate partners on any administration systems and updates.

Query Escalation:

• Activity Description: Escalation Management Commission Escalations.
• Investigate and resolve commission escalations.
• Engage Account Managers and Partners on the query progress.

Training Development:

• Arranges and ensures Partners are trained on products and processes.
• Ensures Partners are familiar with systems.
• Establish and execute a development plan for Partners to achieve their business ambitions.

RT15:

• Visibility on deals closed and what partners have been involved.
• Identify the base of accounts where Fulfilment and sales partners on (AM to provide the accounts).
• Monthly Managing Split account (Fulfilment ns sales partner).

Systems:

• Implement a commission query logging system.
• Manage the system to ensure closure of the queries.

Policy Procedures:

• Educate Account Managers and Partners on commission policy and procedure.
• Educate Account Managers and Partners on new commission incentives

Reporting:

• Monthly and Ad hoc reports weekly/ monthly reporting.
• Prepare Monthly RT 15-21 commission payment report.
• Prepare Monthly Edu bundle report.
• Ad hoc Reporting.

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