Job Description

Overview of the Role:We want to drive and develop our supplier relationships and partnerships to provide our members priority/guaranteed access to the worlds most popular live events, restaurants and luxury brands. To deliver unique access, key benefits and experiences for our members and relevant corporate clients across the world of Sport, Music, Theatre and the Arts plus other categories. Your role is to support the Global Proposition department in driving, managing and communicating new projects, workstreams and initiatives.You will be responsible for overseeing a variety of global projects to ensure that the objectives are clearly defined and achieved within the time, budget and client requirements. You will take full accountability for the projects you manage, ensuring that you deliver on all the client, member and internal requirements and that these are communicated effectively to internal stakeholders.As the Programme Manager, you will shape and determine project governance and work cross-functionally with stakeholders of all levels to ensure the agreed project outputs are delivered. You will manage risks and blockers along the way and communicate project status at all intervals. You will also shape and communicate prioritisation of projects, ensuring that the most impactful projects and initiatives are delivered globally.You will always think ahead, to develop and execute new strategies and processes to deliver significant impact on growth, product improvement and global team revenue. You will have the ability to drive and implement new innovations and changes with support and buy-in from Senior Stakeholders across the business.You will be innovative and creative with identifying solutions ensuring that you are playing an active part in developing our Global Proposition Strategy.Key Responsibilities:

• To take full accountability for a series of global projects and end-to-end management, including launch, delivery, change management and reporting.
• Define each projects scope and delivery and communicate these to stakeholders of all levels to ensure transparency across the team.
• To set measures and targets for new and existing projects that contribute to the overall business need and ensure theses are communicated to global stakeholders.
• To implement and communicate prioritisation and governance of global projects to ensure that the most impactful projects are delivered.
• Coordinate and lead project contributors to ensure that the projects are realised in an efficient and timely manner.
• Ensure the projects are adequately resourced and the team is trained and managed.
• To be fully accountable for project reporting, monthly MI and data analytics to measure the success of projects and programmes.
• To work with the Senior Partnerships Programme Manager/Head of Regions/Director to create a holistic strategy for improving efficiencies, member experience, project delivery and digital growth.
• Lead on global forums and meetings to communicate new initiatives, project developments and the roadmap.
• To be a beacon of best practice in your project management style at all times; to create and nurture a culture of success, professionalism, and mutual support when launching new projects.
• Role models Tens values and embeds them in the strategic and day to day management of projects and programmes.

Requirements

• Project management; being able to manage highly complex global projects with multi-stakeholders internally and externally
• A clear thinker and self-starter that can drive outcomes on their own initiative
• Able to drive cross-functional and varied projects whilst ensuring a consistent delivery
• Ability to hold stakeholders and contributors responsible for their actions
• Can successfully run and deliver multiple projects simultaneously
• Analytical decision maker; using performance data and leadership skills to drive results
• Can effectively communicate with stakeholders from all levels
• Ability to initiate and lead on new business initiatives and proposal; ensuring these are aligned with the teams key objectives
• Can demonstrate experience of working within a customer-lead industry and strives to continuously deliver excellent customer service
• Broad working knowledge of key brands and partners globally across various lifestyle industries (travel, retail, ticketing)
• Proven track record of successful project management
• Natural commercial drive; always seeking new opportunities and creativity with the partnerships, clients or internal stakeholders. A natural networker who can develop and implement new initiatives to commercially impact the team and business
• A passion for working in a business that places members and customer service at their core as well as commercial success
• An analytical mindset, to use data to drive change
• A natural communicator who always takes the time to keep their team and colleagues informed and up to date
• Great people skills; you can demonstrate the ability to influence senior stakeholders and colleagues across teams and will be recognised as a supportive, effective and highly driven colleague. Having the ability to work effectively and professionally during period for high pressure
• Project Management qualification preferred: PRINCE2 PMP or Agile

• Strong MS Office skills, particularly in Excel, PPT, Word

BenefitsOur people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.Rewards designed around you:

• Relocation Package for the right candidate (T&Cs)
• A competitive salary depending on experience, plus a performance-based bonus. Additional Late Shift and Sunday Shift Allowances increase earning potential.
• Hybrid working. You can combine working from home and working from the office. If you dont live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards. Lucrative Ten Loyalty Rewards program.
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients members would!
• We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Who We AreTen Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.We deliver our service through a combination of Tens proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.To find out more about Ten, please watch this short videoCommitment to DiversityWe encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.

Ten Lifestyle Group