Job Description

Job Summary Key Responsibilities include but are not limited to:1. Leadership and Strategy:

• Facilitate cross-functional collaboration between designers, developers, and QA teams to ensure alignment with requirements.
• Develop and implement delivery strategies that enhance client satisfaction and project success.
• Serve as the primary advocate for project delivery excellence within the organization.
• Provide clear direction and support to ensure team members understand their roles and responsibilities.
• Foster a collaborative and positive team environment, promoting creativity and innovation.

2. Client Relationship Management:

• Cultivate and maintain strong, trust-based relationships with clients.
• Act as the primary point of contact for client inquiries, feedback, and escalations.
• Ensure client satisfaction through proactive communication and exceptional service delivery.

3. Project Planning and Execution:

• Lead project planning, scoping, and initiation activities.

• Develop and maintain comprehensive project plans, timelines, and budgets.

• Implement Agile methodologies to manage project scope, resources, and timelines effectively.
• Research new and innovative ways to improve the project management process.

4. Communication and Reporting:

• Communicate project status, risks, and milestones to stakeholders, both internally and externally.
• Prepare and deliver regular progress reports, ensuring transparency and alignment with client expectations.
• Conduct effective meetings, including sprint planning, reviews, and retrospectives.

5. Risk Management and Issue Resolution:

• Identify potential project risks and develop mitigation strategies.
• Proactively address issues that may impact project timelines or quality.
• Implement corrective actions and lessons learned to improve project outcomes.

6. Client Advocacy and Business Development:

• Identify opportunities for account growth and new business development.
• Collaborate with sales and marketing teams to prepare proposals and presentations.
• Act as a client advocate internally, ensuring that client needs are met and expectations exceeded.

7. Analysis:

• Conduct comprehensive system analysis and consulting to identify business needs and propose effective solutions.
• Review and evaluate existing systems to recommend improvements and modifications.
• Providing insights and feedback to designers on UX and UI outputs alignment with requirements.
• Provide mentorship regarding best practices for documentation, story structure, and analysis processes for other Analysts
• Perform extensive User experience research and analysis.

Skills Required:

• A creative mind with expertise in UX and UI design.
• Comprehensive understanding of software quality assurance, usability testing, and system testing.
• Excellent communication and collaboration skills, with a strong ability to work in cross-functional teams.
• Strong analytical and problem-solving skills with keen attention to detail.
• Strong understanding of Agile methodologies and project management best practices.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple priorities and thrive in a dynamic, fast-paced environment.

Preferred Qualifications:

• Masters degree in Informatics, Information systems, Information Technology or related field.
• A minimum of 2 years of experience in system analysis and consulting.
• Publications that contribute to the scientific body of knowledge in agile methodologies, DevOps, project management, or related fields will be a plus
• Membership with an accredited professional body, council or board will be advantageous.

Why Join Us:

• Opportunity to work with a talented and passionate team dedicated to delivering high-quality software solutions.
• An engaging and collaborative work environment that fosters professional growth and development.
• Competitive salary and benefits package.
• Chance to work on diverse projects with cutting-edge technology.

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