Must have a knowledge of project management and a knowledge of the technical field.
Previous (least 5 yearsxe2x80x99) experience working in the IT/Software or similar sector .
Must have exceptional organizational and multitasking skills.
Must be proficient in project management tools and methodologies.
Must have strong communication skills for both team and client interactions.
Must have strong written and verbal communication and ability to communicate in an accurate, concrete, clear, concise, and understandable manner to maximize comprehension of the message.
Must be able to manage client expectations and build long-term relationships.
Must have a proven capability to lead teams and manage resources effectively.
Must have the potential or capacity to arrange the availability and allocation of required resources, the designing and utilization of control systems as well as the delegation and coordination of the tasks and duties of individuals and groups, in a way that ascertains the smooth flow of work throughout the workplace.
Must have MS Office Computer skills, with Intermediate to Presentations, Word/ Excel and mail writing.
Must be able to work well with and support others.
Must be able to work well under pressure.
The successful candidate will be responsible for:
Coordinating the accurate and timeous managing/completion of projects in line with company policies and procedures.
Overseeing the initiation, planning, execution, monitoring, and completion of projects, ensuring they are completed on time, within scope, and within budget. This role demands a seamless blend of technical expertise and client management skills, ensuring that projects align with client needs and expectations.
Reviewing overall quality of projects performed at Head Office on behalf of Support, OPS, Account Managers and third parties.
Reviewing and monitoring daily projects.
Checking that the correct balances have been used in all reconciliations.
Checking randomly items being performed for the project, making sure quality is adhered to.
Ensuring that employees adhering to policies and procedures and report on non-adherence.
Assisting and guiding staff dealing with projects.
Overseeing compliance of SLAxe2x80x99s that exist with client projects.
Assisting with queries/issues that might arise during projects.
Defining project scope, goals, and stakeholders. Assessing the feasibility of the project in the context of client needs and organizational goals.