Job Description

Job SummaryOur client is a pioneering force in digital communications, delivering data-driven customer experiences across all channels and devices. As a premier solutions provider, they enable effective and efficient engagement between brands and their customers. Their integrated omnichannel approach ensures a seamless customer experience with a comprehensive suite of services that not only includes CPaaS functionalities but extends to personalized customer engagement and compliance solutions.JOB SUMMARYThey seek a detail-oriented and technically skilled Project Manager to join their Professional Services Team. This role involves managing client and internal projects, ensuring high implementation standards from inception through to completion. The successful candidate will effectively coordinate across various departments, consistently following up with clients and utilizing feedback to optimize project outcomes. This includes project reporting, timekeeping, follow-ups, assisting with Professional Services billing reports, managing expectations, etc.The candidate should meticulously manage milestones and budget tracking with the correct flags in place.Responsibilities:

• Project Execution: Manage all phases of the project lifecycle, ensuring timely and within-budget delivery of projects. Coordinate internal resources and third parties for flawless execution of projects.
• Testing: Manage comprehensive tests at each project phase to ensure high implementation standards and proactively address any issues that arise.
• Client Interaction: The role also requires managing client deliverables . Additionally, it requires maintaining continuous communication with clients regarding project status, hours worked, and obtaining necessary sign-offs.
• Risk Management: Identify and evaluate potential risks in projects. Develop and implement strategies to mitigate identified risks to ensure smooth project progression.
• Interdepartmental Collaboration: Work across various departments within to ensure successful project completion.
• Feedback Implementation: Utilise client feedback to make informed decisions about future projects and potential changes needed to enhance service delivery.

Requirements:Education & Certification

• Relevant certifications in Project Management are a distinct advantage (CTPM or PMP preferred).

Experience

• At least 2 years of project management experience, ideally within the telecommunications sector.
• Experience with CPaaS, automated communication workflows, or marketing automation solutions is highly beneficial.
• Minimum 1 year of experience using project management tools such as Monday.com or Asana.
• Must have worked on projects involving multiple internal and external stakeholders.

Technical Skills

• A strong understanding of technical project management and information systems.
• Must have experience and knowledge to understand and interpret the following types of documentation and the terminology used in the detail:

• API documentation.
• System solution design.
• System architecture drawings.

Must have sufficient technical knowledge to facilitate and drive actionable outcomes with developers and solution architects.Communication

• Excellent verbal and written communication skills; adept at navigating sensitive conversations and effectively communicating with stakeholders at all levels.

Personal Attributes:

• Systematic and methodical in approach
• Strong relationship-building skills
• Results-driven with a commitment to performance excellence
• Detail-oriented with a focus on quality
• Organized
• Ability to develop and execute a project plan
• Assertive and competent with a positive message to clients and internal teams
• Possesses a growth mindset, continuously seeking improvement
• Time and process-oriented
• Innovative in developing project management methodologies

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