Job Description

To manage effective and efficient implementation of the consumer (FTTH) last mile access mediums in line with business objectives. Driving contractors, suppliers and internal departments in an effective and efficient manner to Ensure service delivery SLA are adhered to and targets are achieved. Act as a point of escalation and resolve problems.POSITION INFO:Job Objectives

• To enable Efficient day-to-day management of all designated Telco functions as per standard procedures (SLA procedures).
• To ensure achievement of relevant tasks, dates and objectives

Limit revenue losses within the Telco environment. * Recommend strategies to improve service levels & implementation time frames.

• To ensure High level customer expectations are met within the timeframes set.
• To Ensure a positive and helpful attitude to all stake holders always.
• To Ensure effective communications between Planner and Co-Ordinators always.
• Effective management of situations that fall outside of the teams direct control.

Minimum Requirements

• Grade 12
• 2 Years in a telecommunications / ISP technical environment
• 2 Years of customer service experience

Job Skills

• PC Skills
• Written and Verbal skills
• Knowledge of Telco
• Knowledge of co-ordinating of projects
• Customer service experience

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